Supervisor, Patient Access - University Medical Center

Patient Access Supervisor

Your job is more than a job. You're ready to find your fire. Let us help you feed your leadership flame. As a Patient Access Supervisor, you provide a vital administrative role to every patient's well-being at LCMC Health. You lead by example as you train and assist Patient Access Representatives, provide point-of-service, patient-facing interaction during the patient registration and admissions process. A positive patient experience is your goal.

You present a polished and professional attitude as you interact with patients, doctors, nurses, and other clinic or hospital personnel. You have that first-things-first vibe thinking first to understand then to be understood. You're ready to lead and we're ready to develop and foster future leaders like you. It's a win-win.

Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient representative leadership role.

Your Everyday

Ensure continuous business operations and metric based goals are met or exceeded.

Manage key revenue cycle performance work queues impacting claims.

Manage resources by completing work on time and using supplies appropriately.

Prioritize the needs of both internal and external customers.

Ensure compliance, quality work, meet deadlines, and adhere to the organization's standard operating procedures.

Maintain organizational training and educational requirements as well as compliance related audits, reviews, and assessments, as necessary.

Assess strengths and needs of employees, provide specific feedback and coaching, and offer challenging assignments and growth opportunities.

Monitor and manage assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner.

Resolve patient/account issues.

Participate in continuous process improvement initiatives providing feedback to managers and directors.

Direct and coordinate all check-in, check-out, and financial services activities within the department.

Perform hiring, evaluations, vacation and work schedules, payroll records, and time-keeping responsibilities.

Cross-train and cross-covers for personnel performing similar job functions both within and outside the department.

The Must-Haves Minimum:

Associate degree or higher with 4 years of experience in a customer service-related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail, or hospitality, of which must include 2 years of direct patient access experience.

Or Bachelor's degree or higher with 2+ years of direct patient access experience.

Work Shift:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.