Supervisor of DSNP Claims

Site: Mass General Brigham Health Plan Holding Company, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for overseeing a team that assesses healthcare (D-SNP/fully-integrated Medicare & MassHealth/Medicaid) claims for accuracy, compliance, and eligibility, ensuring that claims are processed efficiently and in accordance with industry standards, Medicare and MassHealth/Medicaid regulatory requirements, and organizational policies. This position will guide and support the D-SNP claims review team, handle escalations, and collaborate with other departments to improve claims processing and ensure timely reimbursements.
Essential Functions
-Supervise and manage a team of D-SNP claims reviewers to ensure accurate and timely healthcare D-SNP/fully-integrated Medicare & MassHealth/Medicaid claims processing.
-Oversee D-SNP claims review and analysis to ensure compliance with Medicare and MassHealth/Medicaid regulations, payer requirements, and organizational policies.
-Resolve escalated or complex D-SNP claims issues, ensuring appropriate adjudication and dispute resolution.
-Monitor team performance, provide feedback, and conduct regular evaluations to support professional growth.
-Implement and enforce policies and procedures to streamline the D-SNP claims review process for greater accuracy and efficiency.
-Collaborate with billing, coding, and compliance teams to ensure adherence to Medicare and MassHealth/Medicaid regulatory and payer standards.
-Analyze D-SNP claims data to identify trends, address issues, and recommend process improvements.
-Provide training, guidance, and ongoing education for new and existing team members on industry changes and standards.
-Performs other duties as assigned.
-Complies with all policies and standards.
Qualifications
Education

• Bachelor's Degree or equivalent years of experience required

Experience

• Experience in healthcare claims review or processing for D-SNP/fully-integrated Medicare & MassHealth/Medicaid beneficiaries
• At least 1-2 years of experience in a senior or leadership role 1-2 required.

Knowledge, Skills, and Abilities

• Strong knowledge of healthcare claims processes (D-SNP/fully-integrated Medicare & Medicaid/MassHealth), coding (CPT, ICD-10), and payer regulations.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in claims processing software and healthcare management systems (Facets/QNXT preferred).
• Strong attention to detail and the ability to manage multiple tasks and priorities.

Additional Job Details (if applicable)
Working Conditions

• This is a hybrid role and will include onsite meetings 1-2x/month

Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$78,000.00 - $113,453.60/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.