Sup, Access Services, SOMC -Full Time - Day

Supervisor of Access Services

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Supervisor of Access Services, under the general direction of the Manager of Access Services, supervises the daily registration, insurance verification & benefit coverage (acquiring when necessary authorization or precertification and sending Notice of Admissions), out-of-pocket calculations, upfront cash collection functions of their assigned operational areas (OR procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedule operating room cases, register Emergency Room Admissions and Emergency Treat and Release Patients and bed placement. Follow revenue cycle procedures and practices to maximize revenue potential.

A day in the life of a Sup, Access Services at Hackensack Meridian Health includes:

• Supervises the day-to-day activities of pre-registration including insurance and benefits verification, referral procurement where needed, determining patients out of pocket expenses, notifying patients, point of service, of these obligations. With ensuring staff's adherence to insurance verification policies and procedures across their assigned areas.
• Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions and manages the daily staffing levels of these personnel for all assigned areas to ensure proper patient/flow and patient satisfaction.
• Monitors frequently and audits the capture of correct registration elements and demographic information to comply with industry practices and any governmental, state, city regulatory requirements. Maximize upfront cash collections and billing accuracy standards, and makes recommendations for process changes when shortfalls are identified.
• Maintains a working knowledge of the individual departmental workflows including daily reviews of staffs and supervisory workqueue (WQ) assignments. Skilled with using all necessary EPIC tools to maintain high levels of staff productivity goals set annually.
• Supervises technical denial management WQ processes to maintain minimum denial levels, and advises Director/Manager of variances in expected results with corrective action ideas.
• Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations.
• Prepares statistical reports when needed relating to patient throughput, and customer service, i.e., number of encounters per hospital service per day.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree, or relevant and equivalent HMH experience.
• Minimum of 3+ years prior experience in hospital patient financial services operations.
• Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems. Prior registration, insurance verification and/or specifications experience.
• Advanced knowledge of various patient accounting platforms, including those offered by EPIC.
• Knowledge of medical terminology.
• Excellent written and verbal communications skills.
• Ability to multi-task.
• Customer service oriented.
• Detail-oriented with attention to detail.
• Proficiency with Google and/or Microsoft applications.
• Excellent analytical and interpersonal skills.

Education, Knowledge, Skills and Abilities Preferred:

• Bilingual.
• Bachelor's preferred. Graduate degree is a plus.
• Epic knowledge is a plus.

Licenses and Certifications Preferred:

• Relevant professional certification.

Compensation Minimum rate of $68,473.60 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.