Staff Mailchimp Partner Education Lead, Intuit Academy

Overview

Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development-at scale to deliver on Intuit's strategy of an AI-driven Platform.

The Opportunity

We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer l experiences for Mailchimp partners in the form of product education workshops, learning experiences and hosting events.

What you'll bring

. What We're Looking For

• 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Experience in partner or customer enablement is highly preferred.

• AI First Learning Experiences:

• Familiarity with next gen learning technologies, designing learning AI enabled customer experiences - simulation based learning, gamification, micro-learnings

• Familiarity with learning management systems (e.g., Intellum, Docebo) and online presentation platforms such as Zoom.

• Demonstrated experience using AI tools for creating comprehensive customer facing learning content from scratch, including instructional materials and workshop agendas.

• Proven ability to deliver dynamic, high-impact workshops to 1000s of global technical and non-technical audiences.

• Analytical Skills: You need to have an ability to translate business strategy to customer learning experience and also measure the impact of experiences you create on business outcomes. Strong proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. Ability to tie learning outcomes (Kirkpatrick, Bloom's taxonomy) to business metrics, Ability to tie revenue attribution to customer education.

• Product Knowledge: Familiarity with the Mailchimp platform or a strong ability to learn new, complex SaaS platforms quickly.

• Communication: Exceptional verbal and written communication skills, with a proven ability to simplify complex concepts and influence stakeholders at all levels.

• Direct B2B Customer facing exposure in customer experience, management consulting, professional services, sales and marketing preferred

How you will lead

What You'll Do

• Customer Experiences:

• Content Development & Delivery: Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners.

• Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals.

• Partner Advocacy: Partner will be your customers. Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Demonstrates a strong ability to transform partner insights into strategies that address current and future partner needs and preferences.

• Leverages research on CX practices to benchmark against current performance and identify improvement areas.

• Data Backed Story telling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes.Leads the collation and prioritization of insights to form recommendations across relevant channels and touchpoints.

• Impact Storytelling: Unifies all partner insights and needs to recommend actionable strategies and experiences.Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders.

• Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer facing content is accurate, up-to-date, and aligned with strategic priorities.Independently drives the delivery of learning programs to achieve the customer experience strategy.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.