Sr. Technology Manager - Analytics and Automation

Head Of Network Operations (Netops) Analytics And Automation

Network Operations is seeking a dynamic and strategic leader to fill the role of Head of Network Operations (NetOps) Analytics and Automation within our Core Technology Infrastructure organization. This critical position will drive the evolution and transformation of our network operations through data-driven insights and innovative automation solutions at a global scale. The Head of Network Operations (NetOps) Analytics and Automation will be responsible for defining and executing a comprehensive strategy to optimize network availability and performance, enhance operational efficiency and reduce risk.

The ideal candidate will be a strategic thinker with deep technical expertise in network automation, analytics & AI-driven automation, with strong operational excellence and communication skills. This individual will lead a global team responsible for the development and implementation of advanced analytics and AI solutions, centralized reporting, and self-healing / automation capabilities that minimize downtime and improve operational agility.

Responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Managerial responsibilities include being an Opportunity & Inclusion Champion, Manager of Process & Data, Enterprise Advocate & Communicator, Risk Manager, People Manager & Coach, Financial Steward, Enterprise Talent Leader, and Driver of Business Outcomes.

Required qualifications include a Computer Science degree or other software engineering discipline or equivalent, strong knowledge and understanding of network protocols and technologies, automation technologies and AI/ML-driven observability platforms and analytics tools, experience with custom application development using Python, advanced analytics, and data science, proven experience in building and leading high-performing global teams, driving innovation and fostering a culture of continuous improvement, proven track record of leading and managing teams in a complex, enterprise-wide environment, excellent communication, problem solving and stakeholder management skills, with the ability to drive organizational change and communicate complex technical concepts to diverse audiences.

Desired qualifications include knowledge of Agile framework & SCRUM ceremonies, financial services industry experience or experience in other highly regulated industries, knowledge of public and hybrid cloud networking.

Skills include influence, risk management, solution design, stakeholder management, technical strategy development, analytical thinking, application development, collaboration, result orientation, solution delivery process, Agile practices, architecture, automation, data management, DevOps practices.

Shift: 1st shift (United States of America) Hours Per Week: 40

Pay range $135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.