JobsUSASr Specialist - Operations Training (Michigan)
Company : Wendy's
Location : Lansing, MI, 48901
Posted Date : 15 September 2025
Job Details
Sr Specialist Operations Training (OTS)
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
The Sr Specialist Operations Training (OTS) reports to the HR Manager and collaborates with the Manager, Operations Training and the Directors of Area Operations. This role ensures consistent adherence to Franchise and/or Company training standards through training, coaching, restaurant certification oversight, Core Training program execution, and enhancing restaurant management and multi-unit performance.
This position also serves as a direct bench for Field Operations Manager, Manager, Operations Training, and other operations and training roles at the Restaurant Support Center.
Responsibilities
- Support and conduct market-based training for new product implementations/non-product initiatives for franchise and/or company markets, including special projects/tests as required.
- Conducts assessments, provides coaching and feedback during restaurant visits and designated "development days" for restaurant leaders and multi-unit managers. Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams. Recommends potential training programs with key restaurant and organizational leaders as appropriate. Partners with FOM and organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.
- Teach designated Wendy's University classes in assigned franchise and/or company markets. Provides recommendations and input to HR Manager, Manager, Operations Training and the Restaurant Support Center on market training needs as necessary.
- Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance.
- Supports market-based activities and locally led initiatives (GM Rallies, Divisional / Regional Meetings & New Restaurant openings, New Franchisee onboarding) as directed by the HR Manager and/or OTM. Provides training and support to internal field operations teams as required. Supports the market operations leadership team by developing and follow-up on new franchisee training as required.
What We Expect From You
- Bachelor's Degree is preferred.
- Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both.
- Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences.
- Proficient in Microsoft Office Suite and related presentation tools.
- Strong Organizational and Planning Skills.
- Strong Written and Oral Communication skills.
Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. *The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.
The pay range for this role is $77,000 - $131,000 Annually.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, please visit our benefits website.
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
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