Sr Conversational Designer - Remote - 2299427

Senior Conversational Designer

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Were seeking a Senior Conversational Designer to lead the design and optimization of omnichannel conversational experiencesincluding IVR, chatbots, and voice interfacesacross our digital ecosystem. This role is pivotal in shaping how users interact with our services, ensuring clarity, empathy, and efficiency in every exchange.

Youll collaborate with cross-functional teams including UX designers, developers, product owners, and business analysts to create intuitive, human-centered dialogue flows that align with user intent and business goals.

Youll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design and write natural, user-centric conversational flows for IVR, chat, and voice interfaces
• Lead the creation of call journeys, conversation maps, and detailed design documentation
• Apply data and analytics to inform design decisions and iterate on existing experiences
• Partner with engineering teams to ensure design intent is realized in production
• Contribute to the migration of our contact center platform
• Advocate for best practices in conversational UX, accessibility, and inclusive design
• Support AI strategy by identifying opportunities for automation and zero-touch interactions
• Rationalize decisions to various stakeholders at all levels of the organization through excellent presentation and communication skills

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in UX writing, content design, or conversational design
• 3+ years designing for IVR, chatbots, or voice assistants
• 2+ years working in Agile environments
• Portfolio demonstrating conversational design expertise and writing examples
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Preferred Qualifications:

• 2+ years of experience with Amazon Connect or similar contact center platforms
• 2+ years of experience with healthcare, government, or regulated industries
• 1+ years of experience in linguistics, cognitive science, or human-computer interaction
• 1+ years of experience with emerging technology and AI
• 1+ years of experience with natural language processing (NLP) principles

All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment