Sportsbook Manager (Reno)

Sports Book Manager

Job Summary

Responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance. Maintain a consistent brand image in the Sportsbook in line with company guidelines and ensure that the Sportsbook is presented to the highest possible standard at all times.

Essential Duties And Responsibilities

Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service

Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms

Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike

Manage all aspects of our sports betting equipment

Generate opportunities to maximize handle, profitability, and promotion of the Brand

Ensure all customers are made to feel welcome by all team members

Ensure betting control guidelines are adhered to within the sports book

Plan and execute an effective staffing model, keeping in line with an approved budget

Resolve bet queries within agreed levels of authority and in a timely manner

Manage all accountable costs, with particular emphasis on use of establishment hours within the Sportsbook

Ensure all training is properly delivered within the agreed timescales and that all members of the team are fully supported so that they fulfil their potential

Communicate key business information to the team and drives constant improvement

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Performs other job-related duties as assigned

Knowledge, Skills, And Abilities

• 2+ years of management experience in a retail environment, preferably in a sports book
• Must be able to work independently with minimal supervision
• Must be confident in one's ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• The ability to comprehend and analyze business reports

Physical Demands And Work Environment

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment

Performance Is Measured By

Delivery of the Operations objectives within a Sportsbook, evidence to support implementation of agreed actions from the quarterly business reviews, actively seeks to be better than the competition, manages and raises team awareness of regulatory standards and requirements, ensures team focus in exceeding sales targets and maximizes profitability, monitors customers betting activity to identify possible profitable/non profitable business, manages the delivery of required Sportsbook trading and merchandising standards & ensure management of controllable costs, manages the in shop coaching and development of all Sportsbook staff to maximize the potential of every member of the team.

Guest Service (Internal/External) Standards : Employee is required to meet and deliver our core values, service standards, and family style service.

Performance Requirements : Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals' religious beliefs or practices. As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.