Spa & Wellness Concierge

Company : Pyramid Global Hospitality

Location : West Palm Beach, FL, 33401

Posted Date : 15 September 2025

Job Type : Other

Category : Hospitality & Tourism

Occupation : Concierge

Job Details

Spa & Wellness Concierge

The Spa & Wellness Concierge is responsible for creating a seamless and luxurious guest experience by assisting with spa service bookings, answering inquiries, and offering personalized recommendations. In addition to managing front desk operations, this role includes cross-training as a Spa and Fitness Attendant to support overall wellness operations as needed. The Concierge ensures a welcoming environment for all guests and reports directly to the Spa Director.

Key Responsibilities

Guest Engagement: Warmly welcome guests, guide them through their spa journey, and provide personalized service recommendations to create a memorable experience.

Scheduling: Manage spa and fitness appointments, cancellations, and modifications using booking software to maximize efficiency.

Sales & Promotion: Actively promote spa treatments, retail products, and special offers to enhance guest satisfaction and drive revenue.

Facility Management: Maintain a clean, organized, and inviting environment in the reception area, guest lounge, locker rooms, and fitness center.

Spa & Fitness Support: Assist with Spa and Fitness Attendant duties, including preparing treatment rooms, replenishing supplies, and supporting guests in the fitness center.

Administrative Duties: Process payments, manage POS transactions, and maintain accurate guest records for smooth daily operations.

Customer Service: Respond promptly to guest inquiries, resolve concerns with professionalism, and provide expert guidance on spa and fitness services.

Team Collaboration: Partner with therapists, fitness staff, and management to ensure efficient and exceptional service delivery.

Event Support: Assist with spa events, promotions, and marketing efforts, including social media content and guest communications.

Flexibility: Adapt to the needs of the operation by working varied shifts, including evenings, weekends, and holidays.

Qualifications

Minimum of one year of guest service experience, preferably in a luxury spa, wellness, or hospitality setting. High school diploma or equivalent required. Strong communication and interpersonal skills. Knowledge of spa services, wellness trends, and fitness operations preferred. Ability to learn and perform Spa and Fitness Attendant duties. Familiarity with spa booking software (Book4Time) and POS systems preferred.

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