Software Support Engineer

Software Support Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

This role provides advanced technical support for software and hardware automation systems within a pharmaceutical distribution environment. The Software Support Engineer will diagnose and resolve complex issues across applications, databases, networking, and hardware, often collaborating with remote teams and onsite technicians. Responsibilities include documentation, cross-functional collaboration, and interfacing with R&D programs, with a strong emphasis on customer-facing support and troubleshooting. The position requires frequent local travel, on-call availability, and residency within commuting distance of Plainfield, IN.

Key Responsibilities

• Provide engineering support and service leadership to the organizations' efforts to resolve complex customer technical issues. Diagnose if issues are related to: application defects, database defects, server/domain/client environment or networking hardware issues.
• Work with existing system software / code currently developed.
• Work on system wide software. Expected to work with existing system software, work with remote development team and remote architects.
• Archive all internal machine functional specifications and hardware architectures for service reference.
• Supporting onsite troubleshooting with assistance from a remotely located developer.
• Align and streamline documentation protocols.
• Document activities in databases (JIRA, WIKI, STASH) and author knowledge base documentation on troubleshooting issues related to software products. Work with the training/documentation team to aid in knowledge sharing.
• Actively participate in cross functional teams that may include Software Engineering, Product Management and Hardware Engineering on feature design, requirements and support.
• Participate in on site meetings to help in resolving problems of high severity and to manage customer and vendor relationships from a support standpoint.
• Develop & assist with proper project management procedures.
• Program interfacing with McKesson R&D programs.

This position will require on-call support over weekends/evenings/holidays.

MUST LIVE WITHIN A COMMUTABLE DISTANCE OF INDIANAPOLIS, IN.

Minimum Requirements

• 6+ years' experience providing technical support and/or in-field work within Software Development.

Critical Skills

• C# and/or Java programming experience required.
• .NET experience
• Experience writing queries and reports in relational databases (MariaDB or SQL Server).
• Experience in a customer-facing role with strong written and verbal communication skills.
• Experience providing technical support and guidance to product support teams, software engineers and onsite technicians.
• Good understanding of Microsoft Windows and Windows domains, servers, workstations, printers and firewalls.
• Experience with troubleshooting software and hardware issues remotely is a must.
• In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation.
• Able to work independently.
• Problem-solving aptitude.

Preferred Skills

• Knowledge of Automated refill centers and pharmacy management systems a huge plus.
• In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation (PLC experience a plus)
• Technical writing experience
• DevOps experience
• Knowledge of local networking, including Ethernet and TCP/IP configuration
• Computer hardware, networking and communication knowledge
• Prior Software Engineer Field Service Support experience
• Prior Technical Leadership experience

Education

• Bachelor's degree or equivalent experience in diagnosing and troubleshooting software and hardware automation.

Working Conditions

• Environment is pharmaceutical mail order / distribution plant; some time as 'work from home' possible.
• Must be authorized to work in the U.S.; Sponsorship is not available for this position.

Physical Requirements

• May need to stand and crouch for extended periods while troubleshooting machines / equipment.
• Ability to travel locally to customer site as needed 60-75%.
• Ability to work on-call support over weekends, evenings, and holidays within reason.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $95,100 - $158,500

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.