Software Development Manager, Music Subscription Retention

Software Development Manager

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

We're seeking an experienced Software Development Manager to lead our Subscription Retention engineering team at Amazon Music. This pivotal role sits at the intersection of technology, business strategy, and customer experience, playing a crucial part in our company's sustainable growth.

Key Job Responsibilities

As the Software Development Manager for Subscription Retention, you will be responsible for driving the technical strategy and overseeing the execution of innovative solutions that directly impact our bottom line. Your mission will be to enhance customer retention, reduce churn, and optimize the entire subscription lifecycle through the latest technology and data-driven approaches.

In this role, you'll lead a team of talented engineers fostering a culture of innovation and continuous improvement. You'll be expected to leverage your deep technical expertise, coupled with a strong understanding of subscription business models, to develop and implement sophisticated retention strategies.

This position requires not only technical prowess but also strong business acumen and leadership skills. You'll work closely with cross-functional teams including Product Management, Marketing, central tech teams and other digital businesses like Alexa, PV, Prime to align technical solutions with business objectives and customer needs.

As a senior leader in the organization, you'll also play a key role in shaping our overall technical direction, mentoring the next generation of engineering talent, and representing our technical capabilities to executive leadership and external partners.

This is a high-impact role with significant visibility and the potential to drive substantial business value through technological innovation in the critical area of customer retention.