Social Services Assistant

Position Summary

The Salvation Army Northern Division 360 Life Center serving Dakota, Scott, and Carver counties, in Burnsville, MN, is committed to "Doing the Most Good" providing holistic, person-centered services to individuals and families. In addition to pastoral care, the center offers short- and long-term case management; assistance with food, clothing, utilities, rent, and housing support; and connections to community partners.

The Social Services Assistant is responsible for providing administrative support and direct assistance to program participants, helping ensure the smooth operation of social service programs.

$19 - $21 per hour, 40 hours a week

13801 Fairview Dr. Burnsville, MN 55337

Essential Functions (approximate time spent)

• Information Requests (40%) : Respond to phone, email, and in-person inquiries; route individuals to the appropriate staff or community resources.
• Administrative Support (25%) : Complete clerical duties including data entry, filing, scheduling, and general office operations.
• Participant Assistance (20%) : Assist program participants with paperwork and share information about the Pathway of Hope and other available services and events.
• Program Support (10%) : Support the delivery of core programs, including food shelf operations and senior nutrition initiatives. Assist with volunteer scheduling and coordination.
• Event Assistance (5%) : Provide logistical and on-site support for special and seasonal events such as Toy Shop and Dakota, Scott, and Carver counties community programs.

Education and Experience

• High school diploma or equivalent required.
• Previous experience in social services, clerical, or administrative support required.
• Must pass background checks.
• Valid driver's license and ability to meet MVR driver qualifications preferred.

Competencies

• Strong interpersonal and communication skills.
• Excellent organizational skills with attention to detail.
• Knowledge of standard administrative and clerical procedures.
• Maintains confidentiality with integrity and professionalism.
• Demonstrates honesty, diligence, and a strong work ethic.
• Proficient in Microsoft Office and general office equipment.

Working Conditions

• Must be able to communicate clearly and effectively with colleagues.
• Primarily sedentary work with occasional physical activity.
• Ability to lift 25 pounds is preferred.
• Professional, on-site work environment; remote work is not available.

Supervisory Responsibilities

• None.

Driving/Travel Requirements

• If MVR cleared, may occasionally drive agency vehicles to support the mission.

Other Duties

• All employees acknowledge that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive; duties and responsibilities may be assigned or adjusted by the supervisor as needed.