SMGS Ops - Business Operations Lead, APO Tech

Senior Business Operations Lead

AWS is seeking a Senior Business Operations Lead to lead drive data-driven decision-making and operational excellence for the APO (Partner) Tech organization. This role is crucial in leading and scaling mission-critical frameworks, including goal setting, key initiatives, monthly business reviews, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment. Working closely with APO Tech leadership, the Senior Business Operations Lead develops, implements, and manages sales processes, systems, and metrics to help sellers and those involved in the sales process increase revenue growth and customer acquisition. Analyzes sales performance data to identify growth opportunities and process improvements. Partners with stakeholders to drive day-to-day operational excellence through sales process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships.

As the AI-powered sales ecosystem continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance sales processes and decision-making. The Senior Business Operations Lead will work closely with APO Tech leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organization's productivity and effectiveness.

Key Job Responsibilities

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support sales operational effectiveness
• Develops and manages pipeline qualification, attribution, and/or routing rules to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting
• Orchestrates AI-human collaboration in the sales process, including AI-powered lead scoring and opportunity prioritization
• Manages and optimizes AI sales intelligence tools and automated customer interaction systems
• Maintains CRM and sales tools data quality to ensure accurate reporting and forecasting
• Implements sales workflows and automation to streamline process and improve seller efficiency
• Maintains dashboards to provide real-time visibility into key sales metrics to make business decisions
• Conducts sales performance analysis on win/loss data, conversion rates, quota attainment, and/or forecast accuracy to identify potential risks
• Drives regular business reviews with insights on pipeline health, revenue forecast trends, and operational efficiency
• Acts as primary point of contact to resolve stakeholders' requests and execute daily operational processes
• Leads sales tools training and adoption initiatives to improve utilization and productivity
• Leads cross-functional projects to improve sales efficiency and processes
• Drives escalations, gap-to-green, and/or other issues to resolution

About The Team

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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