Site Reliability Engineer

Site Reliability Engineer

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Site Reliability Engineer (SRE) do?

At Fiserv, a Site Reliability Engineer (SRE) ensures the reliability, availability, and performance of our critical business applications. The SRE works closely with development, infrastructure, and support teams to build scalable systems, automate operational tasks, and respond to incidents with a focus on continuous improvement, embodying our mission to align with the way people live and work today.

What you will do:

• Design and implement solutions to improve the reliability and performance of enterprise applications.
• Develop and maintain monitoring, alerting, and telemetry systems to ensure proactive incident detection and resolution.
• Lead and participate in incident response, root cause analysis, and post-mortem reviews.
• Automate repetitive tasks and processes using scripting and configuration management tools.
• Analyze system performance and usage trends to forecast and plan for future growth.
• Partner with development and infrastructure teams to ensure applications are designed with reliability and operability in mind.
• Support safe and efficient deployment of application changes through CI/CD pipelines and change control processes.
• Maintain clear and comprehensive documentation of systems, processes, and procedures.

What you will need to have:

• Bachelor's degree in Computer Science, Engineering, or related field and/or equivalent military experience.
• 6+ years of experience in SRE, DevOps, or IT Operations roles.
• 6+ years of experience with monitoring tools such as Dynatrace, Splunk, ExtraHop, Prometheus, Grafana, or Datadog.
• 6+ years of experience in scripting languages such as Ansible, Bash, or PowerShell.
• 6+ years of experience with cloud platforms like AWS, Azure, or GCP, and container orchestration (e.g., Kubernetes).
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.

What would be great to have:

• 6+ years of experience with Infrastructure as Code tools like Terraform, Ansible, Harness, or Git.
• Knowledge of application performance management (APM) tools.
• Familiarity with database operations and performance tuning.
• Certifications in cloud platforms or SRE/DevOps practices.
• 6+ years of experience with Premier applications, IBM iSeries, and/or Unisys.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.