ServiceNow Solution Architect - Foundation Data & CSDM

We are seeking an experienced ServiceNow Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design, governance, and implementation of a standardized data model across our ServiceNow platform. The ideal candidate will have deep technical expertise in ServiceNow, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance.
Key Responsibilities:

• Define and govern the ServiceNow Foundation Data model (companies, locations, cost centers, departments, users, groups, etc.).
• Design and implement CSDM-compliant data models to support ITSM, ITOM, APM, SecOps, and other modules.
• Act as a key advisor for CMDB health , data integrity , and CI class modeling based on CSDM best practices.
• Collaborate with ServiceNow product owners and stakeholders to define data ownership, lifecycle, and integration strategies.
• Review, evaluate, and recommend improvements to existing ServiceNow architecture, focusing on data model alignment.
• Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.
• Lead CSDM enablement sessions, data workshops, and training for internal teams and stakeholders.
• Establish governance models for data ownership, stewardship, and compliance.
• Define and track KPIs related to CMDB health, data quality, and model compliance using dashboards and Performance Analytics.
• Stay current with ServiceNow releases and CSDM roadmap updates, and drive adoption of new capabilities.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
• 10+ years of ServiceNow experience , including at least 5+ years in a Technical Architect role .
• Deep knowledge of ServiceNow CSDM , CMDB , and Foundation Data constructs.
• Experience implementing and governing Foundation Data across large enterprise environments.
• Proficient with ServiceNow modules such as ITSM, ITOM, APM, and SAM.
• Strong understanding of data modeling, relational data concepts, and service mapping.
• Hands-on experience with Discovery , IntegrationHub , MID Servers , and 3rd-party integrations.
• Familiarity with frameworks like ITIL , TOGAF , and COBIT .
• Excellent stakeholder communication, documentation, and presentation skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - CSM, ITSM, or CMDB
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CSDM and CMDB Health certifications or trainings
• Experience with Performance Analytics and/or Reporting tools

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.