ServiceNow Consulting Manager

ServiceNow Consulting Manager

The ServiceNow Consulting Manager is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units' function. The Consulting Manager serves as the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships and addressing a client's most pressing business issues by delivering a combination of strategy, process, people, and technology related services. The Consulting Manager is responsible for assisting with expanding the Cognizant footprint within an account by successfully delivering to outcomes, facilitating roadmaps, and engaging in higher lever business conversations.

In this role, you will:

• Manage large programs for targeted accounts with support from Senior Consultants.
• Responsible for continued growth within the Client Account. This includes working with sales/pre-sales/CPs on new opportunities that present themselves during the account management process.
• Accountable for delivery of projects in accordance with Project Management best practices and is responsible for delivery of the project in terms of schedule, scope, resources, and budget.
• Ensures a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria.
• Manages client expectations through proactive relationship management.
• Serves as the Project Lead on client engagements and drives the completion of all Project Management deliverables. Serves as point of review and approval of client deliverables.
• Defines client's desired business outcomes and manages alignment to those outcomes.
• Leads oversight of client deliverables including customer approach documents and proposals.
• Accountable for managing and invoicing client engagement financials.
• Facilitates the preparation of workshop materials and co-leads workshop discussions.
• Works with the client, Consultant, and Solution Architect to create user stories with business-level requirements.
• Accountable for the creation and delivery of all project Change Requests for assigned accounts.
• Responsible for the creation of all Statements of Work for assigned accounts.
• As needed works with Sales/Pre-Sales and Managers to develop Statement of Work documentation/collateral for other client implementations.
• As necessary, serves as the Cognizant Scrum Master.
• Mentorship of Senior Consultants assigned to your engagements and/or coaching HR responsibilities for resources where there is a HR reporting relationship.
• Builds out templates and sample artifacts to continuously improve our Center of Excellence in delivery.
• Uses their background in non-project management areas to assist the project team in creation of non-project management related materials (i.e. process flow diagrams, agile story test cases, etc.)
• As needed, reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Background in implementing Service Delivery solutions, can offer customers real-world examples and provide best practice solution options.
• Strong analytical and facilitation skills.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to create and present executive level presentations.
• Excellent interpersonal and relationship management skills.
• Advanced knowledge of Microsoft Office products; including Microsoft Project and Microsoft Visio.
• Knowledge or familiarity with cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, Oracle Cloud, etc.)
• Knowledge of Agile Development framework and effective SCRUM techniques.
• Ability to work on tight deadlines in a fast-paced environment.
• Minimum 10 years of related experience with a management consulting firm. Prior Big 4 experience a plus.
• Bachelor's Degree in Computer Science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education.
• 4-6 years ServiceNow project experience preferred.

These will help you stand out

• Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.
• ITIL v4 Foundations Preferred.
• PMI CAPM or PMP Preferred.
• Agile SCRUM Master certified preferred.
• ServiceNow System Administration Certification preferred.

Salary and Other Compensation

Applications will be accepted until 10/13/25.

The annual salary for this position is between $100,000 - $160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required