Service Operations Administrator

Service Operations Administrator

The Service Operations Administrator plays a critical role in supporting the daily operations of the service department. This position is responsible for managing and maintaining the accuracy of Repair Orders (ROs) within both CDK and Tools platforms, ensuring alignment and compliance with internal policies and industry standards. The ideal candidate is detail-oriented, highly organized, and capable of providing administrative support across multiple service functions.

Key Responsibilities:

• Open CDK Repair Orders to mirror Tools Repair Orders in real time, ensuring seamless integration and accuracy across platforms.
• Review and audit completed Repair Orders from the previous day for completeness, accuracy, and compliance with company, warranty, and regulatory standards.
• Validate that all relevant documentationincluding parts, labor, and service detailsis properly recorded in both CDK and Tools ROs at the time of closing.
• Ensure strict adherence to AutoNation policies, warranty requirements, and industry standards for all service documentation.
• Provide administrative support to the Service Leadership team, assisting with various duties as needed to ensure smooth operations.
• Support service and fleet teams in scheduling, dispatching, and other key operational activities.
• Handle incoming phone calls professionally and assist with general inquiries when necessary.
• Assist the Operations Manager with additional projects and tasks as assigned.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in automotive service operations, administration, or a related field is a plus.
• Proficiency with service management software (e.g., CDK) and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Team-oriented with a proactive and flexible attitude.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.