Service Manager

Service Manager

We are seeking a dedicated and experienced Service Manager to lead our Service and Customer Repair Division. This leadership role involves ensuring exceptional service delivery, efficient scheduling, and seamless coordination between departments. As a Service Manager, you will be instrumental in maintaining our high standards of customer service and operational excellence.

Responsibilities

• Oversee the Service and Customer Repair Division, managing all aspects of client service and equipment repair.
• Communicate directly with clients to understand their needs, provide updates, and resolve any issues.
• Create and manage schedules for service technicians to ensure timely and efficient service delivery.
• Address customer complaints promptly and professionally.
• Serve as a liaison between the rental and equipment departments to ensure smooth workflow and communication.
• Supervise repairs, including new parts installations and routine maintenance such as oil changes.
• Collaborate with the Parts Manager to assist with inventory management and purchasing.
• Supervise a team of 8-10 employees, providing leadership, training, and support.

Essential Skills

• Proven experience in service management, preferably in construction equipment or a related field.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Organizational skills to manage schedules, inventory, and multiple priorities.
• Ability to collaborate across departments and work in a fast-paced environment.

Additional Skills & Qualifications

• Familiarity with construction equipment and tools is a plus.
• Proficiency in MS Office Suite.
• Experience in service troubleshooting, field service, mechanical, and customer service.
• Knowledge of inventory control, purchase orders, and parts management.

Work Environment

This position is based in an office within a brick-and-mortar store. The work environment promotes collaboration and direct communication with team members and clients. Join a supportive, tight-knit team that values hard work and integrity, and enjoy the opportunity to represent top-tier equipment brands.

Job Type & Location

This is a Permanent position based out of South Windsor, Connecticut.

Pay and Benefits

The pay range for this position is $80000.00 - $100000.00/yr.

401(k) with company match

Health, vision, and life insurance

Paid time

Workplace Type

This is a fully onsite position in South Windsor,CT.

Application Deadline

This position is anticipated to close on Oct 8, 2025.