Service Drive Manager Laurel BMW of Westmont

Lead the Future of Automotive Retail

Here at Laurel BMW of Westmont, the service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

Why You'll Love Working Here

National scale with entrepreneurial spirit

Inclusive culture and diverse leadership

Competitive compensation and benefits

Opportunities to make a real impact

Our values and culture

What We're Looking For

Proven leadership experience

Strategic thinking and execution skills

Passion for innovation and people development

Day-to-Day Responsibilities

Schedule and assign daily work objectives for the service consultants

Monitor performance and counsel service consultants with behavioral or performance issues

Train, coach, supervise and assist service consultants

Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data

Maintain all supplies required to operate the service drive

Communicate with team leaders to determine status of jobs

Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business

Partner with all other dealership personnel to ensure quality of service provided to customers

Perform quality inspections of vehicles being returned to customers

Follow up with customers to ensure satisfaction with service work

Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc:

Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

Requirements for This Job

High School diploma or equivalent

Ability to read and comprehend instructions and information

Two years of experience in an auto repair facility

Ability to collaborate with other dealership personnel

Must have a valid driver's license

Ability to drive manual transmission vehicles

Demonstrated communication and interpersonal skills

Demonstrated customer service skills

One year of supervisory experience (preferred)

Ability to operate an automobile

This is a commissioned position with earning potential of $10,000 per month

Exciting Benefits and Perks Await You

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.