Service Delivery Center - FAST Configuration - Manager

Service Delivery Center - Fast Configuration - Manager

Location: Alpharetta, Jacksonville

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Verisk FAST Configuration Lead and Manager

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

At EY, we believe the future of technology careers is yours to build. You'll harness technology to power human enterprise, at the same time creating a tech career that's personalized for you, by you. You'll be working with world-leading organizations and collaborating in global teams, solving the world's toughest challenges together, with the freedom to explore new ideas and devise your own solutions. Every day, you'll be building your tech skill set while learning about business strategy, creating an unparalleled portfolio of career experiences.

The Opportunity

We are seeking a highly skilled and experienced Manager and Technical Lead to join our insurance practice, with a focus on Verisk FAST policy administration platform. In this role, you will lead a medium to large onsite/offshore team, manage client relationships, and oversee the configuration, testing, and implementation of FAST solutions. You will also be responsible for managing project execution, resourcing, budgeting, and quality control. This role requires a unique blend of technical expertise and managerial acumen, with a deep understanding of the Verisk FAST platform and experience in leading large-scale engagements.

Your Key Responsibilities:

• Technical Leadership: Serve as the technical expert in insurance domain, providing guidance and oversight on configuration, testing, and implementation. Leverage potential past experiences with policy administration platforms to ensure the highest quality deliverables.
• Client Relationship Management: Build and maintain strong client relationships, ensuring client satisfaction through effective communication, timely delivery, and proactive issue resolution.
• Project Management: Lead and manage large-scale engagements, including resourcing, scope management, budgeting, and invoicing. Ensure projects are delivered on time, within scope, and within budget.
• Team Leadership: Lead a medium to large onsite/offshore team, fostering a collaborative and inclusive work environment. Provide mentorship and guidance to team members, ensuring their professional growth and development.
• Quality Control: Oversee the quality of deliverables, ensuring they meet client expectations and industry standards. Implement best practices for testing and quality assurance.
• Business Development: Support business development activities, including proposals, presentations, and client pitches. Identify opportunities for additional services and contribute to the growth of the practice.

Skills and Attributes for Success:

• Technical Expertise: Deep knowledge of technology, specifically in insurance domain. Prior experience with policy administration platforms like Verisk FAST, including configuration, testing, and implementation. Experience as a FAST Configuration Lead is highly desirable.
• Project Management: Proven ability to manage large, complex projects, including resourcing, budgeting, and scope management.
• Client Management: Strong client relationship management skills, with the ability to communicate effectively and manage client expectations.
• Team Leadership: Experience leading and mentoring medium to large teams spanning across both onsite and offshore.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions.
• Communication: Excellent written and verbal communication skills, with the ability to present complex technical concepts to non-technical stakeholders.

To Qualify for the Role, You Must Have:

• A Bachelor's degree in Computer Science, Engineering, Technology, or a related field. A Master's degree is preferred.
• 5+ years of experience in Policy Administration Systems, with a focus on Verisk FAST.
• Proven experience as a Technical Lead or Solution Architect, with a strong background in FAST configuration and testing.
• 3+ years of experience managing large-scale engagements, including resourcing, budgeting, and client relationship management.
• Experience leading medium to large teams spanning across onsite and offshore.
• Strong understanding of the insurance industry, particularly in policy administration and related processes.
• Willingness to travel as needed to meet client requirements.

Ideally, You'll Also Have:

• Experience with Agile methodologies and project management tools.
• Familiarity with other policy administration systems such as FINEOS AdminSuite, ALIP, or Majesco.
• Experience in business development, including proposal writing and client presentations.
• Certifications in project management (e.g., PMP) or relevant technical certifications.

What We Look For

We're interested in professionals with a genuine interest to contribute to the growth of the Testing practice. You can expect plenty of autonomy and variety in this role, so you'll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long-term pipeline of sales for the firm. If you're serious about progressing and ready to take on some of our clients' most complex issues, this role is for you.

What Working at EY Offers

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
• The opportunity to develop management responsibilities among a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

Apply now. EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $86,600 to $197,800.