Senior Vice President - Account Management

Senior Vice President Of Account Management Opportunity

HealthPro Heritage has a great Full-Time Senior Vice President of Account Management Opportunity. The SVP of Account Management is a senior leadership role responsible for driving customer satisfaction, retention, and growth across all long-term care contract rehabilitation partnerships. This leader will oversee the national Account Management strategic plan, ensuring alignment with clinical operations, business development, and compliance while building trusted relationships with key customer executives. The SVP will act as a strategic partner to clients, providing insights and solutions that strengthen value, improve outcomes, and support the company's mission to deliver high-quality OT, PT, and SLP services.

Remote/Hybrid position

Domestic travel up to 50%

Job Title to which this position reports: Presidents of Long-Term Care

Compensation Range: $120,000 $140,000 annually

Why Choose HealthPro Heritage?

• Purpose-Driven Work: Be part of a mission-driven organization dedicated to compassionate care and innovative therapy solutions.
• Growth Opportunities: Enjoy continuous learning and development opportunities tailored to support your professional growth.
• Collaborative Culture: Thrive in a supportive environment where teamwork, respect, and open communication are at the heart of everything we do.
• Commitment to Excellence: Join a team recognized for clinical expertise and commitment to delivering high-quality care and outcomes.
• Competitive Benefits Package: Enjoy competitive compensation along with a comprehensive benefits package designed with YOU in mind!

Join Us in Making a Difference

At HealthPro Heritage, we offer a fulfilling career where you can positively impact lives and achieve personal and professional growth. As a therapist-led, diverse organization, we provide clinical services across various settings, including nursing facilities, retirement communities, hospitals, home care, and pediatric schools and clinics. Join us to be part of a team that values your skills, listens to your input, and makes a meaningful difference in the community.

Responsibilities

Strategic Leadership

• Provide vision and direction for the Account Management function, ensuring alignment with company strategy and goals.
• Build and execute strategies to maximize customer retention, growth, and satisfaction.
• Partner with senior leadership (Clinical, Operations, Business Development, Finance) to drive performance, quality, and innovation.

Client Relationship Management

• Serve as the executive-level contact for major customers, developing deep relationships with C-suite and regional leadership.
• Ensure regular, proactive communication with clients to address challenges, highlight successes, and share strategic insights.
• Anticipate customer needs and propose solutions that enhance both clinical and business outcomes.

Operational Excellence

• Oversee Account Management team performance, setting clear KPIs related to retention, revenue growth, customer satisfaction, and compliance.
• Collaborate with Clinical leadership to ensure clinical excellence and regulatory adherence in client delivery.
• Guide resolution of escalated issues, balancing customer needs with company resources and strategy.

Team Development

• Lead, mentor, and grow a high-performing Account Management team.
• Foster a culture of accountability, collaboration, and client advocacy.
• Provide professional development opportunities to strengthen leadership bench strength.

Qualifications

• 5+ years of progressive leadership experience in healthcare, with a strong preference for long-term care, post-acute, or contract rehab.
• Proven track record in account management, client relations, or customer success at the executive level.
• Deep understanding of healthcare reimbursement models (Medicare A/B, Managed Care, PDPM, ISNP).
• Strong financial and strategic acumen, with ability to analyze data and make informed decisions.
• Exceptional communication and relationship-building skills.
• Ability to lead in a dynamic, multi-state, and highly regulated environment.