Senior Product Manager, Gateway (San Francisco)

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Hybrid - Lisbon

Role Summary

We are looking for an experienced, empathetic, and highly technical Senior Product Manager to join our Gateway PM team. Working alongside PMs in the same space, you'll join a growing team to own the core Firewall offering that powers the heart of Cloudflare One, Cloudflare's SASE/SSE solution.

Role Responsibilities

You'll be joining a growing PM team focused on the SWG (Secure Web Gateway) and DNS filtering portion of our SASE platform. We are looking for someone to take on core pieces of the platform (ex. How network traffic flows), with a focus on the policy engine that spans the entire SWG. Acting as the CEO of your area, this means you'll work alongside sales, support, design, engineering, solution engineering, technical writers, and all pieces of the sales and development cycle.

We operate with small teams of highly motivated, technical, and experienced engineers. The ideal candidate will have built Firewall, SWG, or other policy based systems in the past. A strong understanding of networking concepts is required.

Responsibilities

• Write requirements documents and work with engineering and design to build, ship, and support enterprise class mission critical security systems
• Join pre-sales and post-sales calls with customers, sales, support, etc., to assist with, and help understand all phases of the customer lifecycle
• Support a global engineering, sales, support, customers, and partners with a flexible schedule (expect occasional later than normal Western European times to effectively engage with a handful of customer and co-worker in PST timezone in North America)
• Work in a fast paced, dynamic and interrupt driven environment

Role Requirements (Must-Have Skills)

Must-Have Skills

• 5-10 years working as a Product Manager or Technical Product Manager shipping enterprise class software, or relevant experience
• Strong technical understanding of Firewalls, Packet Inspection, TCP/IP, DNS, etc.
• Experience working alongside multiple disciplines (ex. Design, engineering, support, sales) and decision makers to ship software
• Excellent customer facing skills (empathy, problem solving, clear and succinct communicator)
• Ability to work with common networking tools across multiple OS platforms, common scripting languages, and call web APIs, and use systems like Terraform
• Excellent written and verbal communication skills
• Ability to speak in English at both a high level and low-level technical discussions

Nice-to-Have Skills

• Experience with modern SASE or SSE solutions (either building or implementing)
• Experience building policy engines and/or complex decision making UI

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.