Senior Manager, Operations - Externalization, Last...

Senior Manager for Last Mile Delivery

Want to be part of Walmart's last mile customer experience story? The Senior Manager for Last Mile Delivery is a critical leadership role that leverages your natural curiosity and inventive problem-solving talents to anticipate and work on the biggest opportunities in Last Mile. As part of the Strategy Operations team, you will be responsible for Walmart last-mile externalization, which includes QSRs (Quick-Service Restaurants) and LocalFinds. This is a high priority and exposure role, requiring attention to detail, strong stakeholder management, and large program management background. The Last Mile team works on fulfilling customer demand for everything in the store to the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. As the biggest player in the game, Walmart trusts our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Manager, Operations role at Walmart could be the fit you've been looking for.

You'll sweep us off our feet if:

• You showcase an ability to operate comfortably with ambiguity and lead the team through multiple complex initiatives simultaneously.
• You've shown an ability to build relationships and influence without authority.
• You've excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience.
• You are structured in your thought process and can break down large problems into smaller simpler problems.
• You're someone who can execute, with strong discipline and organization skills; someone who gets things done.
• You have strong analytical and reporting skills and can use that data to identify root cause.
• You're stimulated by challenges and are ready to engage at Fortune 1 scale.

You'll make an impact by:

• Leading strategic customer experience projects - Incubate, launch, test and scale high impact strategic projects that enable a better customer experience and wins loyalty for the last mile business
• Improve operational efficiency Anticipate, analyze, prioritize, and drive key problems and opportunities that impact customers and improve last mile experience
• Evaluating and strengthening Last Mile Strategy Stay two steps ahead by equipping yourself with latest industry research and insights that enable you to build a broader strategy for Last Mile
• Building cross-functional relationships - Build and manage relationships with key partners within Walmart that power the business forward.

Preferred qualifications:

• 3 6 years of experience in areas of operations management and/or business strategy at a fast-growing tech company/start-up or management consulting at a top-tier firm
• MBA or a similar master's degree from a top-tier university, Masters in Operations / Supply Chain / Analytics / Computer Science
• Leadership experience and technical/functional expertise in the following areas: management consulting, corporate strategy, customer experience, operations management (direct retail and / or consumer business experience is strongly preferred)
• Experience driving large, complex, cross-functional processes; strategic planning experience preferred

Minimum Qualifications:

• Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications:

• Leadership of cross-functional task forces or projects
• Masters: Operations Management Project Management - Project Management Professional - Certification

Primary Location:

2608 Se J St, Bentonville, AR 72712, United States of America