Senior Manager, Off Premises Experience Excellence

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Region: Miami, FL

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role

We have an exciting opportunity to support our Off Premises team as a Senior Manager, Off Premises Experience Excellence based in Miami, FL. As a key leader of the Off Premises team, the Senior Manager, Off Premises Experience will be responsible for identifying and driving excellence in guest/user, delivery drivers, and restaurant team member experience across our 3PD, direct delivery and catering channels. This role will lead the strategy and define the tactics and plan, identify, action, and manage in-restaurant, "4-wall" enhancements and optimizations for off-premise service modes, spanning technology, infrastructure, facilities, processes, procedures, packaging, and performance management.

The Senior Manager, Off Premises Experience Excellence will play a key role in creation and execution of off-premises initiatives that generate incremental sales growth through enhancing and optimizing experience and efficiency. This individual will work cross functionally with operations, technology, digital transformation, and third party partners to drive revenue, profit and operational performance within off-premises. They should have a deep understanding of key off-premises channels and disciplined business, restaurant operations and technology acumen, while being an inspiring and motivating leader for both the off-premises team and the overall Subway team.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Based on guest insights, competitive intelligence, and sales data, develop growth strategy and plans for each channel within off-premises.
• Develop and manage annual budget and timelines to support plan and partner with technology and analytics teams to create business cases for increased spend within off-premises channel.
• In partnership with technology, operations, and third party partners lead the implementation and execution of growth plans from the initial idea through final measurement and performance.
• Develop testing plans and evaluation processes for emerging off-premises technology and process opportunities, and lead cross-functional teams in evaluation.
• Partner closely with Analytics team to develop KPIs and ongoing reporting cadences, as well as custom reporting for testing initiatives.
• Develop scalable restaurant level action plans to drive improvement in third party/off-premise operational KPI's and capitalizing third party best-in-class merchant incentive programs contributing to higher merchant rankings, optimization in third parties' algorithmic results, and ultimately increased visibility contributing to driving Sales growth.
• Maintain current knowledge of key competitor offerings and innovations, as well as industry trends that allow Subway to "see around the corner" and be at the forefront of QSR/enterprise restaurants innovation.
• Support quarterly reporting to Company leadership on status of growth achievement, key initiatives, and any emerging opportunities for consideration.
• Drive ongoing optimization across Off-Premises ordering channels to maximize order cycle time, accuracy, eater satisfaction, repeat eater frequency, and check growth.
• Be a key contributor to the North America Off-Premises annual, and multi-year growth strategy and plan.
• Operate with global mindset and work in partnership with other key regions to define digital restaurant experience and work through pilots, business cases and roll out.

Qualifications (some examples listed below):

• Bachelor's degree.
• 5+ years of management experience in off-premises operations with strong experience partnering with technology.
• Influencer with strong interpersonal and written communication skills, building business cases and articulating them for the executive leadership and other internal/external stakeholders.
• Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience, emotional intelligence and empathy.
• Successful track record leading in-restaurant, non-menu innovation projects spanning technology and/or operational roll-out's; prefer 5+ years of experience.
• Ability to inspire and promote an entrepreneurial spirit of resourcefulness and adaptability across the organization while professionalizing the business.
• Balances strategic acumen and setting the vision with hands-on teaching/leadership where necessary; willing to roll-up sleeves to support the work.
• A love of data and insights, always asking "how can we do this better/differently?".
• A growth mindset: track record of leveraging learnings, demonstrates entrepreneurial spirit, always imagining what's possible.
• A shared appreciation for and commitment to our values.
• QSR/Restaurant/Retail experience a plus, but not required.

What do we Offer?

• Insurance Plans (Medical/Life)
• 401K
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V