Senior Manager, Compliance Business Oversight (US)

Senior Manager, Compliance Business Oversight

Reporting to the Head of Compliance, Regulatory Inventory and Regulatory Change, the Senior Manager is responsible for the governance of the Global Regulatory Change and Library Governance Program, including technology, and processes. The incumbent will work with Oversight Functions and Risk Owners across TD.

The main focus of the role will be the facilitation of enterprise-wide oversight and governance of the global regulatory inventory process, ensuring that all Laws, Rules and Regulations (LRRs) are reasonably accurate and complete and in alignment to the RCM Global Regulatory Inventory and Control Standard. To that end, the incumbent will work with Oversight Functions (designated Regulatory Compliance Management accountability for areas of LRRs and Risk Owners (own and operate controls to mitigate LRR risk) across TD.

Key Responsibilities:

• Good understanding of Compliance processes and regulatory environment, including monitoring and Oversight Functions with RCM accountability
• Knowledge of relevant legislation, regulations, and industry standards, as it applies to Banking, Securities, Insurance, Prudential, Finance, HR, etc.
• Experience with coordination of processes involving multiple groups and stakeholders, ensuring that activities are completed timely and efficiently
• Experience analyzing large data sets and leveraging business intelligence tools to drive analysis and insights
• Experience with implementation of process improvements understanding of technology implementation lifecycle, ability to articulate business requirement for Technology
• Strong analytical and problem-solving skills with strong attending to detail to drive problem framing and solutioning
• Able to breakdown and describe technical concepts in business terms and frame questions in the correct context for the audience
• Ability to work independently, think critically and make decisions
• Ability to manage high volumes of work in a fast-paced environment and manage multiple priorities
• Highly organized and flexible in prioritizing various work demands
• Ability to influence people and deal with conflicting points of view
• Ability to deal with all levels of staff within the enterprise
• Strong verbal and written communication skills
• Well-developed organizational awareness and business acumen
• Strong relationship management skills
• Able to accept and manage conflicting points of view and work collaboratively
• Ability to think "out of the box" to effect creative and responsive solutions
• Professional experience in a governance related field (e.g. Compliance, Risk Management, AML, Legal, Audit)

Job Summary:

The Senior Manager, Compliance Business Oversight manages and leads a team of Compliance professionals and is responsible to develop and maintain all aspects of Compliance programs for TD businesses/functions and legal entities as assigned.

Depth & Scope:

• Provides people management leadership by hiring the appropriate and qualified talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads a highly complex and diverse Compliance function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Maintains highly specialized expertise and in depth knowledge to manage Compliance programs for multiple, significant complex businesses, functional areas and/or global business lines
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the Compliance area while aligning to the enterprise best practices
• Position typically deals with senior/executive management
• Key contact for business management, regulators and external/internal auditors, dealing with a broad range of issues including non-routine information
• Focuses on longer-range planning for functional area (e.g. 12 months or greater)
• May manage and prioritize multiple projects at a given time
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate

Education & Experience:

• Undergraduate degree or equivalent work experience
• 10+ years of experience

Preferred Skills:

• 7+ years relevant work experience in the industry
• University degree, Law degree (JD or LLB) preferred
• Relevant professional designations and/or certifications as required

Customer Accountabilities:

• Leads, coaches and manages a high performing team on delivery of Compliance programs
• Determines and decides policy and/or action based on internal and external industry developments for Compliance Programs
• Proactively reviews and advises the business of new and changed Compliance regulatory and/or policy changes
• Contributes to the development and implementation of Compliance programs related to all aspects of Compliance laws
• Works with executive team, senior business unit management/partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory compliance requirements
• Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and addresses business regulatory requirements and issues
• Reviews and/or contributes on the development and presentation of analysis and insights back to executive leaders/business partners to drive strategic improvements and address regulatory requirements and issues
• Engages with business partners and business leaders to determine and implement Compliance strategies and directs the compliance culture
• Provides insight, guidance, and recommendation on Compliance subject matter, regulatory and industry issues and acts as a specialized resource to other departments based on subject matter expertise
• Provides explanation and/or resolution for business/Compliance management based findings
• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate
• Manages day to day operations of the department and participates in enterprise wide projects
• Advises on day-to-day Compliance matters affecting the business including, but not limited to, customer identification and due diligence, enhanced due diligence, training and compliance testing
• Delivers relevant subject matter expertise and Compliance advice to business management
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business line policies and Compliance procedures, policies, and standards
• Works closely with leaders to develop and operationalize the business plan and deliver on Compliance programs across the enterprise
• Plans and executes on strategic activities, reviews and communicates results, and adjusts priorities accordingly
• Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with team to execute and implement
• Understands TDBG issues/parameters and guides others to protect the reputation and interest of TD by adhering to operating standards and processes related to Compliance
• Coordinates and supports team and business Compliance related activities as necessary
• Partners with the governance & assurance function to develop various training and awareness programs
• Provides oversight on enterprise wide annual risk assessment process as required
• Protects the interests of the organization identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Oversees that employees are building and enhancing their knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance
• Sets targets/objectives for the team, and delivers results
• Contributes to the development of business line and/or enterprise functional strategic priorities within their operational area or field of specialty
• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all