Senior Director, IT Business Operations

Senior Director, It Business Operations

The Permanente Federation LLC (the Federation) is the national leadership and consulting organization for the eight Permanente Medical Groups (PMGs), which, together with the Kaiser Foundation Health Plans (KFHP) and Kaiser Foundation Hospitals (KFH), comprise Kaiser Permanente. The PMGs employ almost 23,000 physicians, approximately 90,000 nurses, other clinicians and staff, and provide care to over 12.2 million Kaiser Permanente members. The Federation works on behalf of the PMGs to optimize care delivery and advance Permanente Medicine medicine that is patient centered, evidence based, technology enabled, culturally responsive, team delivered, and physician led. The Federation, based in Oakland, California, is dedicated to serving and leading Permanente Medicine, the Permanente Medical Groups, and Kaiser Permanente in support of our patients and members.

The people of The Permanente Federation support each other in creating an equitable, diverse, and inclusive culture. We strive to be empathetic in our interactions with each other and learn from our mistakes. We are committed to strengthening our impact by representing the diverse population of patients and physicians we serve while upholding a culture of fairness and acceptance.

Summary: This leadership position represents PMG interests, focusing primarily on provider management technologies, collaborating closely with stakeholders across the Permanente Medical Groups, IT, and Health Plan. The primary content focus areas of this role are systems that support provider management strategies. Examples include provider scheduling, provider data management, provider contracting, and coding/revenue capture. This role may also flex to focus on clinical technologies and care delivery governance when needed.

Essential Responsibilities:
Directs the operations of multiple units and departments by identifying customer and operational needs. Analyzing resources, costs, and forecasts and incorporating them into business plans.
Engages in strategic, cross-functional business units to champion and drive support for business plans and priorities; translating business strategy into actionable business requirements.
Obtains and distributes resources by setting standards and measuring progress; anticipates and removes obstacles that impact performance.
Addresses performance gaps and implements contingency plans accordingly.
Ensures products and/or services meet customer and client requirements and expectations while aligning with organizational strategies.
Serves as a subject-matter expert and trusted source to executive leadership.
Provides influence and consultation in the development of the larger organizational or business strategy.
Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives.
Builds organizational capacity and develops high potential employees for growth opportunities and advancement.
Stays current with industry trends, benchmarks, and best practices.
Provides guidance and leadership when difficult decisions need to be made and ensures performance management guidelines and expectations align with and drive business objectives and results.
Oversees the development of requirements, for process or system solutions spanning multiple business domains by consulting with stakeholders and directing IT teams.
Directs the management of business requirements to meet business, functional, and non-functional requirements.
Oversees and takes accountability for the solution design process by ensuring solutions are aligned with business strategies, operational work flow, and established budgets.

Basic Qualifications:
Experience:
Minimum ten (10) years experience in business operations, IT consulting, business analysis, or a related field.
Minimum six (6) years management experience.
Minimum five (5) years managing operating or capital budgets.
Education:
Bachelor's degree in Business Administration, CIS, Mathematics, or related field
License, Certification, Registration:
N/A

Additional Requirements:
Additional equivalent work experience may be substituted for the degree requirement.
Experience delivering and supporting care delivery information technology solutions in a KP Region required.
Experience managing the full system lifecycle for a technology initiative or program. In-depth understanding of the Comprehensive Delivery Framework (CDF) and Comprehensive Delivery Process (CDP).

Travel & Job Location:
Travel as required (approximately [10%] of time).
Position is remote in nature

Physical Requirements:
Seeing: Must be able to read reports, research documents and use a computer. 75-100%
Hearing: Must be able to hear well enough to communicate with managers, co-workers and customers. 75-100%
Fingering/Grasping/Feeling: Must be able to write, type, use 10-key and phone system. 75-100%
Sitting: Must be able to sit for extended periods of time. 75-100%
Standing/Walking/Mobility: Must be able to stand to open files and operate office machines. Requires mobility between departments and to attend meetings. 25-49%
Lifting/Pulling/Pushing: Must be able to lift and move up to 10lbs. 25-49%
Climbing/Stooping/Kneeling 0-24%

Work Environment:
General office environment: Work is generally sedentary in nature but may require standing and walking for up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee(s) assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified.

EEOC Statement:
The Permanente Federation, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The Permanente Federation, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Preferred Qualifications:
Advanced degree in public health, or business, or technology preferred
Five (5) years of executive with leadership
Knowledge of Kaiser Permanente clinical workflows and systems
Ability to work collaboratively across Kaiser Permanente entities
Strong communication skills