Senior Director, Global Shared Services

Senior Director, Global Shared Services

Why You'll Love This Role! As the Senior Director, Global Shared Services, you'll step into a role where your leadership directly shapes how finance operates across the globe. You'll have the chance to drive innovation, influence enterprise-wide processes, and lead digital transformation efforts that make a measurable impact on efficiency, compliance, and growth. You'll partner with senior leadership globally, champion a culture of continuous improvement, and directly contribute to unlocking working capital and supporting our company's growth strategy. You won't be doing it aloneyou'll be backed by talented, high-performing teams led by motivated and capable leaders who not only bring deep expertise, but who are also genuine, collaborative, and inspiring to work with. Together, you'll create an environment where big ideas take flight, people thrive, and your contributions are felt across the entire organization.

About the Role! The Senior Director, Global Shared Services is a critical finance leader responsible for the strategy, governance, and execution of best-in-class finance operations worldwide. This role ensures accurate and timely processing of accounts receivable, accounts payable, billing, bank reconciliations, finance master data, travel & expense (T&E), and procurement card (P-Card) programs. The position also oversees the ServiceNow Finance Portal as the primary digital gateway for global stakeholders. This role requires a balance of strategic leadership and operational rigor. Serving as Global Process Owner (GPO) for Order-to-Cash (OTC) and Procure-to-Pay (PTP), this leader ensures global alignment, governance, and performance of end-to-end processes. Additionally, the Senior Director acts as Operational Sponsor and Contract Management Lead for the Business Process Outsourcing (BPO) relationship with our Accenture partner, ensuring world-class service delivery, continuous improvement, and measurable business value.

Responsibilities:

• Serve as Global Process Owner (GPO) for OTC and PTP processes including AR, AP, invoicing, bank reconciliations, and finance master data.
• Oversee corporate Travel & Expense (T&E) and P-Card program governance to ensure compliance, efficiency, and a strong user experience.
• Lead strategy, adoption, and continuous improvement of the ServiceNow Finance Portal.
• Act as Operational Sponsor and Contract Management Lead for the Finance Service Center (FSC/BPO) partnership with Accenture.
• Ensure accurate and timely global finance operations, including AR, AP, and month-end close.
• Develop and enforce internal controls, finance policies, and global standards in compliance with GAAP and regulatory requirements.
• Partner with controllership and regional finance teams to enhance global cash flow forecasting.
• Oversee internal and external audit activities related to shared services functions.
• Champion process re-engineering, automation, and digital transformation to drive efficiency and scalability.
• Foster strong partnerships across business units and corporate functions while modeling a culture of accountability and innovation.

Qualifications:

• Bachelor's degree in Accounting or Finance.
• 15+ years of experience in shared services processes (billing, AR, AP, vendor management, cash application, invoice resolution, payments).
• 10+ years of supervisory leadership in multi-function shared services and/or outsourcing across multiple geographies.
• Proven experience with Sarbanes-Oxley 404 compliance.
• Thorough knowledge of general ledger and accounting systems.
• Strong background in process improvement and workflow optimization.
• Proficiency in IT and finance systems supporting shared services.

Preferred Qualifications:

• Certified Public Accountant (CPA).
• MBA or equivalent advanced degree.
• Experience with Workday Finance Module.
• Knowledge of the real estate industry and documentation.
• International leadership experience, with willingness to occasionally travel (particularly to India).

Targeted Competencies:

• Strong leadership, problem-solving, and decision-making skills.
• Excellent interpersonal skills with ability to influence cross-functional teams.
• Ability to manage dispute resolution and escalations effectively.
• High customer service orientation and negotiation skills.
• Comfortable working in high-volume, fast-paced, deadline-driven environments.
• Organized and able to prioritize deliverables effectively.
• Proficiency in PowerPoint, Word, and Excel.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.