Senior Business Program Manager - Institutional Client Services

Program Manager

This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to the government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.).

Overview:

The Program Manager is responsible for supporting business technology programs within the Business Management Office (BMO) of the Institutional Client Services (ICS) business line by assisting in planning, execution, and reporting on key initiatives. This role collaborates with cross-functional teams to ensure alignment with business and technology strategies while driving operational efficiencies across finance, governance, and communications.

Primary Responsibilities:

• Assist in managing technology-driven programs and initiatives across ICS functions.
• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives.
• Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met.

Reporting & Analytics:

• Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.
• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.

Communications & Stakeholder Engagement:

• Help coordinate tech-focused events, newsletters, and leadership town halls to ensure transparency and engagement.
• Facilitate skip-level meetings and internal communications for leadership updates.

Additional Responsibilities:

• Acts as the liaison between the Product and Tech team
• Aligned to ICS Product Owners and their teams
• Works closely with the technology RTE
• Chairs/Facilitates a variety of ICS governance forums:
• ICS S3
• ICS Capacity and Demand Review

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Supervisory/Managerial Responsibilities:

• Responsible for oversight of 2 to 3 large initiatives at any given time
• Indirect management of team of approximately 20 to 30 business and technology staff.

Education and Experience Required:

Bachelor's degree and a minimum of 10 years' proven project management experience,

OR in lieu of a degree,

A combined minimum of 14 years' higher education and/or work experience, including a minimum of 10 years' proven project management experience.

• Strong knowledge of project management methodology/disciplines.
• Experienced in leading business driven initiatives with Agile delivery frameworks
• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
• Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
• Excellent problem-solving skills.
• Ability to work individually as well as a member of a team.
• Self-motivated, results-driven and well-organized individual.
• Ability to handle multiple tasks and work under time constraints in support of various assignments.
• Ability to function professionally at many different levels (clients, management and peers).
• Strong interpersonal skills necessary for business partner relationships within and outside the organization.
• Ability to build mutual trust and encourage respect; open to diverse points of view.

Education and Experience Preferred:

Strong knowledge of Agile Methodology

Project Management Professional (PMP) certification.

Program Management Professional (PgMP) certification.

Master's degree.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $130,840.95 - $218,068.25 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Wilmington, Delaware, United States of America