Senior AWS Connect Developer

Senior AWS Connect Implementation Specialist

As a Senior AWS Connect Implementation Specialist, you will make an impact by designing, deploying, and optimizing AWS Connect solutions across multiple business units. You will be a valued member of the Cloud Contact Center Transformation team and work collaboratively with internal stakeholders and technical teams.

In this role, you will:

• Design and implement advanced call flows using AWS Connect Studio, including custom logic and Studio actions.
• Execute configuration and deployment of AWS Connect features across multiple departments.
• Evaluate and implement new AWS capabilities to enhance customer experience and operational efficiency.
• Maintain and optimize AWS Connect components including ACD, IVR, routing, and integrations.
• Collaborate with internal teams to translate business requirements into scalable technical solutions.

Work model:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position open to qualified applicants in the United States (Minneapolis - MN).

Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered:

• Minimum 810 years of experience with AWS Connect implementation.
• Proven ability to build and maintain complex call flows using Contact Flows.
• Strong understanding of AWS Connect architecture and modules.
• Experience implementing AWS Connect across multiple business units.
• Familiarity with AWS APIs, integration, and custom development.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.

These will help you stand out:

• Experience with AWS Lambda, Lex, and other AWS services integrated with Connect.
• Knowledge of contact center operations and KPIs.
• Ability to mentor junior engineers and lead technical workshops.
• AWS certification (e.g., AWS Certified Solutions Architect or AWS Certified Developer).
• Experience with CI/CD pipelines and DevOps practices in AWS environments.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.