JobsUSASelling and Support Captain, Northgate - Full Time
Company : Macy's
Location : San Rafael, CA, 94901
Posted Date : 15 September 2025
Job Details
Selling And Support Captain
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service. Lead colleagues in the execution and completion of assigned tasks. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding. Ensure high-level of customer service through problem-solving and customer-focused resolutions. Enhance the in-store customer experience by promoting our Macy's mobile app. Meet with People Leaders throughout the day to plan and monitor total store activities. Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes. Perform store opening and closing procedures, including accessing alarm system and settling the registers. Lead and participate in the adherence to our best in class merchandise standards. Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Proficient in communicating effectively with customers and providing clear direction to colleagues. Self-starter in adapting quickly to changing customer expectations and needs. Resourceful and able to adapt quickly to changing priorities and deadlines. 1-2 years of direct retail experience preferred. High school diploma or equivalent.
This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping and color vision. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
Recently Posted Jobs
Surgical Technologist - Elyria OR (Cardiac Team)
University Hospitals
Elyria, OH
Family Practice/Primary Care Physician Assistant
Provider Solutions & Development
Portland, OR
Registered Nurse 1st Shift Council Bluffs, IA
Tyson Foods
Council Bluffs, IA
CDL-A Day Cab Owner Operator Jobs $3,000 Sign-On Incentive
Dunavant
Taylor Lake Village, TX
Nurse Practitioner (NP), Local, Sonoita, Arizona
VIGHTER
Sonoita, AZ
RN, Registered Nurse - ICU Pediatric (San Antonio)
CHRISTUS Health
San Antonio, TX
Emergency Medicine Physician in Ottawa/Streator, Illinois
OSF HealthCare
Ottawa, IL
Manufacturing And Production
Aerotek
Carson City, NV
Assistant Restaurant Manager
Dunkin
Tewksbury, MA
Staff Registered Nurse III ACC/ CDU
Kaiser Permanente
Duluth, GA
Mailroom Clerk
Aston Carter
Congers, NY
Rapid Response Nurse -Day
Ochsner Health
New Orleans, LA
LPN Direct Access -Hybrid (Newtonville)
Allied Digestive Health
Newtonville, NY
Hospice After Hours RN $10,000 Bonus
Residential Home Health and Hospice
Glen Carbon, IL
Cashier
Popeyes
St Martinville, LA
CDL-A Owner Operator Jobs $1,500 Bonus Consistent Loads
Dunavant
Hanahan, SC
Assistant General Counsel - Specialty Pharmaceutical Distribution
Cardinal Health
Dover, DE
Class A CDL Team Truck Drivers
Transco Lines
Greenbrier, TN
RN Clinical Nurse II - Medical Observation Unit
UNC Health
Chapel Hill, NC
The Shannon Rose Supervisor
Applebee's
Ramsey, NJ
Other Jobs You May Like
Like socializing and painting nails, makeup or play games
Company : Elara Caring
Location : Kalamazoo, MI
Top searches
Employment opportunities at Macy's
- Macy's jobs near me San Rafael, CA
- Macy's jobs hiring near me San Rafael, CA
- Macy's jobs near San Rafael, CA
- Macy's jobs hiring near me
- Macy's openings near me
- Macy's jobs near me in San Rafael, CA
- Macy's jobs hiring in San Rafael, CA
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately
Trending Searches in San Rafael, CA