Seasonal Traveling Elf - Herald Square

Santa Tour Elf

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Santa Tour Elf position is the ambassador of Santa Claus charged with helping to spread cheer and goodwill among our Macy's customers. The Elf position serves as the operational support for all aspects of the tour. You will be responsible for ensuring a wonderful holiday experience by employing a mix of entertainment and crowd control techniques to maintain the flow of guests attending Santa's appearance and assist with set up and break down of event location. Elf when customer facing and operational (roadie) when not. Combination of overnight bus and hotels. No days to leave tour, but there are nonworking days in compliance with rest laws. Could work 6 days consecutively.

What You Will Do

• Always be in Elf costume or uniform (provided by Macy's) at in-store and off-site appearances
• Have full schedule availability 11/20/25 - 12/23/25
  • You will be on the road touring from 11/28/25 - 12/23/25
• Assist with crowd control while maintaining a cheerful disposition to direct and expedite guest visits with Santa
  • Always maintain a cheerful, upbeat demeanor while on stage in front of guests
  • Maintain secular conversations with guests
  • Take photos (on customer personal equipment)
• Appear at special, off-site locations for special appearances
  • Perform media press hits including pre-taped or live television hits or interviews
• Must be comfortable living on a tour bus with other tour personnel and be comfortable living and/or sleeping in a confined space for an extended period of time
  • Must maintain a respectful and organized demeanor while living on the tour bus
• Must be comfortable with air travel
• Assist with load-in and strike of event set pieces and props
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Who You Are

• You must have the ability to work independently and to multitask in a fast-paced environment with minimal supervision
• Crowd control experience with both adults and children is required
• Customer service experience required
• Present a professional image consistent with Macy's brand values
  • Performer, touring theater, and Media/Press experience is preferred
• Knowledge of a second language is helpful
  • Strong interpersonal and communication skills
  • Ability to effectively communicate with and direct children
• Other skills:
  • Effective communicator
  • Leadership
  • Customer Service
  • Punctuality
  • Cheerful and enthusiastic disposition
  • Ability to engage and entertain children
  • Must be comfortable working in crowded areas and confined spaces

Essential Physical Demands/Work Hours

• May involve prolonged standing and walking
• Ability to lift at minimum 50 pounds, including small children
• 4am - 10pm on alternating or successive days
• On tour 11/30/25 - 12/23/25

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.