Seasonal Support Champion Associate, Willowbrook - NJ - Full Time

Seasonal Champion

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As the Seasonal Champion, your prime focus will be on enhancing the customer experience by providing proactive supervision, fostering a sales-oriented culture via omnichannel approaches, and improving the service environment. As a member of the Store Leadership Team, it will fall upon you to clearly relay goals and expectations to your peers. You're charged with contributing to a lively and appealing store atmosphere for both shoppers and staff. Your role will require adaptability, shifting between various duties to meet the evolving demands of the business.

To offer our customers an outstanding holiday shopping journey, our Seasonal Champion Colleagues may start their day before the store opens and stay beyond closing to help us create the Macy's magic. These seasonal positions provide the flexibility to work varying shifts, potentially including early morning hours, late evenings, weekends, and major sale events like Black Friday and December 26th.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include: merchandise discounts.

What You Will Do

• Provide active supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
• Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
• Role model ability to build lasting customer relationships (provide colleagues with fast-feedback and redirection to foster the same behaviors and recognize colleagues for practicing them).
• Help build a proactive and solution-oriented customer centric culture in-shop to ensure consistent customer experiences.
• Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics (Fill Rate, Speed to Ship, Ready on Time, etc.).
• Utilize proprietary handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities such as store tours, colleague schedule pick-up, Act as a liaison for seasonal colleagues and Incumbent Ambassadors to ensure a positive and productive onboarding experience.

Skills You Will Need

Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.

Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience.

Adaptability: Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities.

Who You Are

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities.
• At least one year of supervisory experience preferred.

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, and stooping.
• Involves close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.