Scheduling Specialist

Scheduling Specialist

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Work Hours: Full-Time: Monday - Friday 10:00am to 6:30pm

Admissions Department Highlights:

• Great working environment with plenty of learning opportunities.

• Opportunity to work in a fast pace multi department environment.

• Ability to interact and become familiar with all other hospital departments.

• Friendly family-orientated environment.

Qualifications

Here's What You Need:

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Healthcare experience including customer relations required.
• 2 Years Professional office/healthcare experience preferred.
• 1 Year Medical terminology or certification preferred.
• 6 Months Call center experience preferred.

Certifications & Licenses

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

What You Will Do:

• As a compassionate member of the team, coordinates, and schedules procedures for multiple departments, selects appropriate procedure and ICD diagnosis, referral, provider, visit type and or case, insurance network coverage and location to expedite patient access to care.
• Verifies medical necessity criteria to ensure documentation is in compliance with applicable payor guidelines.
• Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
• Assures orders, H&P and other significant chart content are accurately identified with required indexing elements to ensure chart placement.
• Maintains schedule according to process on nursing and anesthesia staff availability, patient needs and physician's block time considering both departments needs and utilization of space, time, and resources.
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Maintains daily Epic work queue and Trace inbound and scheduling worklist.
• Accurately gathers complete demographic information to ensure electronic health record integrity.
• As appropriate accurately completes estimate and assists patients in understanding financial obligations.
• Acts as a liaison between patient, physician, and insurance provider to ensure accurate and complete information to maximum reimbursement for services.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Denton Highlights:

Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we're one of Denton County's largest employers.

We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment.

Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence, and a Magnet® designated hospital.

Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city's only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation, and an internal medicine residency program.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site ( for info like Benefits ( , Job Listings by Category ( , recent Awards ( we've won and more.

Do you still have questions or concerns? Feel free to email your questions to .

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.