JobsUSASAP Functional Analyst - Level 3 - CRM
Company : Cintas
Location : Mason, OH, 45040
Posted Date : 15 September 2025
Job Details
SAP Functional Analyst - Level 3 - CRM
Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area. The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.
Skills/Qualifications
Required:
- High school diploma/GED required; Bachelor's degree, preferred
- Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
- Minimum 3 years of experience in Ibase, SAP CRM Contracts, Service Orders, SAP CRM Middleware
- Minimum 1 full lifecycle implementation in SAP CRM
- Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre's, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
- Experience with CRM ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
- Experience with understanding of ABAP code and debugging skills
- Experience communicating technical and business issues/solutions to all levels of management
Preferred:
- Experience with S/4HANA and SAP FSM
- Experience in SolMan - ChaRM
- Experience in complex SAP environments, supporting multiple SAP components
- Experience working on customer FIORI and customer Mobile applications
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Information Technology Organization: Corporate Employee Status: Regular Schedule: Full Time Shift: 1st Shift
Nearest Major Market: Cincinnati Job Segment: CRM, SAP, ERP, Relationship Manager, Middleware, Technology, Customer Service
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