Room Service Ambassador

Nutrition Services Team Member

Full-Time, 1st shift 31.25 Hours/Week Serve meals to patient in a personalized, professional, efficient manner Instructs patients on meal ordering system Assists patient in placing meal orders Assesses the patient's capabilities to utilize the meal order system Communicates with healthcare team to ensure the patient's nutritional intake Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Join our Nutrition Services team and find out what it means to be "Right Here". A career at St. Elizabeth means inspiring hope and healing in those who need it most. You'll enjoy the culture, compensation, and benefits you want, while receiving the support you need to advance your career.

With five Magnet-recognized facilities and a tradition of excellence unmatched in our region, St. Elizabeth is a place where nurses can flourish, and where their commitment to patients is mirrored by our administration's commitment to them. Come see why we continue to be one of the most highly awarded health systems in our region.

Service

• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.

Cash Handling

• Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Quality

• Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
• Role model clean, neat and professional appearance.
• Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Education, Credentials, Licenses

• N/A

Specialized Knowledge

• Basic computer skills
• Strong verbal and written skills

Kind and Length of Experience

• Customer service training and skills

FLSA Status

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.