Risk Management - Risk Oversight Lead for Digital Servicing - Vice President

Risk Management - Risk Oversight Lead for Digital Servicing - Vice President

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Risk Management - Risk Oversight Lead for Digital Servicing - Vice President in the Consumer & Business Banking Risk Management group, you will be responsible for partnering with the Digital Servicing teams and recommending the right level of fraud and scam controls for new business initiatives and existing processes. You will be a key contributor to the Risk Oversight team's mission by collaborating on the design of products and features that are both easy-to-use and secure for customers. You will also partner closely with Legal, Compliance and Controls to advise on issues and concerns, as well as conduct threat assessments that describe key risk scenarios and necessary mitigation to the risks.

Job Responsibilities

• Look for ways digital servicing can potentially facilitate fraud and scam scenarios, as well as operational and reputational risk
• Evaluate new servicing features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risks
• Know the servicing products and services you oversee just as well as the Product team
• Have a working knowledge of cross-channel controls that are used to mitigate inherent risk in Digital
• Reliably represent the interests of other internal stakeholders in risk management
• Collaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe way
• Stay abreast of new/changes in servicing, technology, and Digital financial services
• Deconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive management
• Work effectively as an individual contributor and collaborative team member on simultaneous projects
• Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
• Work well in a team environment, including cross-functional teams

Required Qualifications, Capabilities, and Skills

• Bachelor's degree
• Minimum of 5 years in a control function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant function
• Critical thinking skills
• Ability to defend positions and influence with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Ability to work in a diverse and inclusive environment