Retailer Performance Manager

When You Join Verizon

You want more out of a career. A place to share your ideas freely even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

When You Join Verizon

At Verizon, we believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. By joining our team, you'll play a pivotal role in this mission, delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

The Value Organization: Powering Connections with Purpose

Verizon's Value brands offer a comprehensive portfolio of no-contract, prepaid wireless solutions, all powered by Verizon's leading nationwide 5G and 4G LTE network. Designed to fit the varied needs of the value consumer, our diverse brand offerings include:

• Straight Talk: Available exclusively through Walmart, Straight Talk offers reliable value, helping hard-working customers save money and live better. Benefits include Walmart+ membership and home internet options.
• Total Wireless: Total Wireless is the local neighborhood brand with urban stores across the country. The brand offers the power of the Verizon network at an outstanding value, with a 5 year price guarantee on select plans.
• Visible: Available online, Visible is the brand that savvy consumers know to go to for a great value. Visible believes you shouldn't have to join a family plan to save on wireless, and offers a simple streamlined online-first way to buy a wireless plan.
• Simple Mobile: Simple Mobile empowers customers to feel at home wherever they are, acting as a neighborhood catalyst through its service. It provides affordable, flexible plans with international calling and operates on Verizon's reliable network.
• Tracfone: For individuals who see tech as a tool, not a way of life, Tracfone is the reliable, affordable option. For over 25 years, Tracfone has focused on providing high-quality wireless to those overlooked by conventional providers due to affordability or credit history, emphasizing "No Bills, No Contracts, No Surprises".
• Verizon Prepaid: Leveraging the strong Verizon brand recognition, Verizon Prepaid is ideal for those who want service directly from Verizon without a postpaid commitment or credit checks, offering flexibility and access to the leading 5G and 4G LTE network.
• Walmart Family Mobile: As another essential tool in busy people's utility belt, Walmart Family Mobile exists to empower heroic parents to stay ahead of their family's every need. It offers affordable, no-contract plans with family discounts and supports programs like Lifeline.
• SafeLink Wireless: SafeLink believes that in today's digital-first society, connectivity is a new basic need and a right for every person. Without judgment, SafeLink fulfills our obligation to connect the disconnected through government subsidies and the Lifeline program, utilizing Verizon's nationwide network.

Your Role in Our Mission

Join a team driven by Integrity, Respect, Performance Excellence, Accountability, and Social Responsibility. We foster a culture of innovation and collaboration, where your contributions directly impact millions of lives by delivering essential, high-quality wireless services. We are seeking individuals who are passionate about value, dedicated to customer success, and eager to contribute to a dynamic environment that champions accessibility and connectivity for all.

What You'll Be Doing

You'll work side-by-side with our dealers and third-party retail partners to grow our prepaid wireless product and service sales through their national outlets. You'll communicate key business changes to the Dealers and their leaders and critical messages to influence much more than any individual sale. Ongoing, you'll assess performance of the dealers in your assigned territory and develop a tailored plan to improve productivity to help them meet their targets. A combination of incentives, promotions, and marketing programs along with training and education will be your tools. When our partners are successful, so are we. You will need to make critical, business impacting decisions. You'll proactively share best practices, cultivate collaboration, ensure results and Key Performance Indicators (KPIs) are being met in order to drive and execute results.

Responsibilities:

• Driving sales and business growth for our Indirect Partners in your respective territory.
• Producing and presenting creative, compelling proposals, presentations, and business reviews, that tell unique, customer-centric stories that express Verizon Value's key initiatives and expectations from a results perspective.
• Ensuring expectations are being met, giving clear direction, and holding Indirect partners accountable and responsible for driving revenue and increasing results.
• Assessing performance of the dealers in your territory and develop a tailored plan on a monthly basis to improve productivity to help them meet their targets.
• Measuring and monitoring KPIs for your respective Indirect Partners, developing and executing plans to meet and exceed sales targets.
• Monitoring and evaluating overall channel sales performance for continuous improvement, analyzing market factors.
• Creating and implementing action plans as needed.
• Establishing and growing positive partnerships with existing Indirect Partners.
• In the field up to 5 days a week visiting indirect locations in person. (Weekends included)
• Ensuring great customer experiences and addressing customer complaints or disputes quickly.
• Conducting and attending internal meetings, and disciplined organizing and planning for weekly visits.
• Presenting in various capacities to Indirect senior leadership.
• Partnering with local marketing teams to provide a unique customer and market experience in your responsible territories.

This position will support the Bronx Metropolitan area.

What We're Looking For

You thrive in a sales environment and are excited by sharing your energy and passion. You help to motivate internal and external stakeholders in a professional capacity while identifying and escalating potential opportunities from a results perspective. You're open to new ideas and utilize reporting and analyses to make critical decisions. You have an understanding of agent capabilities, performance skills, and sales strategies that drive agents to meet targets. You have high attention to details and work effectively under time constraints to deliver results by critical deadlines. You manage your accounts like you'd run your own business. Your attention to detail ensures you'll get the job done accurately. You know that your success depends on the team's success. People trust you and come to you for advice. You are confident in your ideas but are always open to input from others - because you know the best ideas come from different perspectives. You find sharing your expertise and developing others rewarding - and helping everyone win is the best.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Indirect sales experience.
• Willingness to travel approximately up to 75%.
• Willingness to work weekends (every other Saturday) including nights.
• A valid driver's license.

Even better if you have:

• A degree.
• Sales, marketing, training, or customer service experience (ideally, with third-party sellers or retailers).
• Experience in the prepaid wireless industry.
• Experience managing competing priorities with tight deadlines in a dynamic work environment.
• Account management experience.
• Demonstrated interpersonal, communication, and presentation skills.
• Ability to assess performance.
• Ability to drive sales and productivity.
• A demonstrated drive for results.
• Financial acumen and the ability to interpret/analyze sales results.

Where You'll Be Working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours