Resource Coordinator - Morrisville, NC

Resource Coordinator - Morrisville, NC

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. This role is "On-Site" at the location detailed in the job post. Eaton's Engineering Service & Systems division is currently seeking a Resource Coordinator. The expected annual salary range for this role is $67,500.0 - $99,000.0 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Overview Eaton's Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. This role will cover our comprehensive portfolio of services tailored for every stage of a power system's life cyclewhether it's design, build, or support. Our services integrate and optimize the elements of a power system to make sure it's aligned with business goals. We can help keep your power system safe, efficient, reliable, and up to date.

The Digital Integration Solutions (DIS) group is a full-service systems integrator with the capabilities to integrate the necessary equipment and technologies, to provide a complete, power automation solution. This team of engineers and technicians brings extensive skills and experiences with a variety of leading HMI software packages enabling us to design graphically rich, easy-to-use operator interfaces that take advantage of the latest standalone or web-based technologies. Our experience transcends a multitude of equipment manufacturers, software packages, and network architectures, including all major OEMs HMI, PLCs, and components.

The primary purpose of this position is to provide ownership, customer service, and field service maintenance, repair, training, and modification of electrical power monitoring systems.

What you'll do:

• Responsible for appropriate resource planning of field service employees within Salesforce
• Review Salesforce time entry and manage unassigned time
• Update job schedule due to customer changes, emergency work, and schedule changes
• Schedule warranty, emergency, and productive jobs
• Obtain necessary test equipment and materials based on job requirements
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed
• Complete work order requirements and update when orders can be invoiced
• Participation in backlog meeting reviews
• Strong communication with sales engineers, Sales, and customers
• Handles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites
• Provide comprehensive scheduling of resources for implementation of Power Management and mission critical monitoring and control systems including Foreseer, Bright Layer, and next generation Power Monitoring platforms.
• Provide coordination and single point of contact to customers in the areas of maintenance, repair, training, and modification of power management, control, and mission critical systems.
• Provide detailed and timely tracking and coordination from initial request to scheduling, preparation, performance, close-out, and invoicing of customer-requested maintenance and service issues.
• Tracking of associated Service and Labor for scheduled projects as needed to include invoicing and billing.

Qualifications: Basic Qualifications: High school diploma OR GED Minimum of 3 years of experience working with Power Management, Power Control, Mission Critical, SCADA, or Building Management systems. No relocation will be offered for this role. Candidate must reside within the Central or Mountain time zone in order to be considered. Active duty military candidates are exempt from this requirement. Possess and maintain an active and unrestricted driver's license.

Preferred Qualifications: Bachelor's degree in a technical discipline (Electrical/Computer Engineering, Computer Science) Professional Management Certification 3+ years of experience with customer service, scheduling, planning, creating a MOP (Method of Procedure) for customer work expectations, or project coordination in a manufacturing or service environment.

Skills: Successfully complete and maintain compliance with the company's safety program. Knowledge of Eaton Power Monitoring software (Foreseer, Bright Layer and Eaton Hyperscale Digital Solutions) Experience with HMI (Human Machine Interface) software and power monitoring software packages. Knowledge of troubleshooting, test and repair techniques. Advanced understanding of the company's and competitor's automation and power management systems and services. Computer literacy. Working knowledge of all software packages relevant to successful performance of tasks. Demonstrated ability in verbal and written communication skills. Ability to communicate technical information to non-technical personnel, educating customers, and presenting information to internal and external customers. Working knowledge of billing and invoicing practices for service. Knowledge of parts, part masters, bill of materials. Knowledge and practice of safety precautions related to working with automation and power management systems. Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Demonstrated capability in effectively managing multiple projects with various goals, deadlines, and budget constraints.