RESIDENT DISTRICT MANAGER - Pipeline / New Business - North Carolina

Job Summary

As the Single Point of Contact for this Life Sciences client partnership, the Resident District Manager (RDM) serves as the strategic and operational leader for a large, multi-unit corporate hospitality portfolio. The RDM directs a robust food and beverage program spanning cafs, catering, grab & go markets, and office coffee/pantry services and collaborates closely with internal partners across facilities management of soft service disciplines to deliver seamless operations and a consistent hospitality focused, guest experience.

The RDM acts as both a business owner and trusted advisorchampioning operational excellence, culinary integrity, client partnership, innovation, digital data and AI, and sustainabilitythrough influence, collaboration, and relationship building in a matrixed organization.

Key Responsibilities:

Leadership & Relationship Management

• Serve as the primary client contact and strategic partner, representing all lines of business through a cohesive, single-voice approach across business sectors.
• Build trust and credibility through transparency, consistency, and results-driven communication with senior client stakeholders.
• Lead and inspire a diverse, multi-site team in a matrixed environment; influence through collaboration and relationship in addition to direct authority.
• Foster a culture grounded in hospitality, accountability, inclusion, and professional development.
• Proactively navigate adversity, ensuring the right stakeholders are engaged to deliver timely and effective, collaborative solutions.

Culinary & Hospitality Program Management

• Oversee a dynamic on-campus food service experience encompassing cafs, catering services, multiple grab & go concepts, and office coffee/pantry programs.
• Ensure all culinary offerings deliver authentic, nutritious meals and a wide variety of global and seasonal cuisine choices that reflect both client culture and customer preferences.
• Partner with dietitians and wellness professionals to align the food program with client health and sustainability goals, including allergen transparency, educational programming, and wellness activations.
• Champion food safety and compliance, maintaining exemplary standards across all operations and ensuring adherence to local health codes and third-party audit requirements.
• Leverage feedback channels, participation data, and digital analytics to evolve menu strategies, promotions, and customer engagement initiatives.

Operational & Strategic Excellence

• Demonstrate a working knowledgeor a willingness to develop understandingof integrated facility management functions such as Buildings & Grounds, Building Aesthetics & Maintenance, Safety and Quality Standards, Materials Management & Logistics, and Meetings & Event Planning support to ensure cohesive soft services delivery.
• Manage financial performance, ensuring accuracy in forecasting, budgeting, and reporting while identifying opportunities for efficiencies and reinvestment.
• Apply data-driven decision-making to identify trends, enhance efficiency, and support continuous improvement in a science-based environment.
• Drive safety, compliance, and sustainability throughout all operational practices.

Innovation, Projects, and Continuous Improvement

• Lead investigations, develop business cases and recommendations, and present proposals for service innovations, process improvements, cost savings, and sustainability initiatives.
• Utilize technology and analytics platforms to track KPIs, measure impact, and inform business decisions.
• Encourage adoption of AI and digital tools to enhance operational visibility, communication, and workforce efficiency.
• Collaborate with internal partners, vendors, and external organizations to share best practices and implement forward-thinking solutions.

Preferred Qualifications:

• Bachelor's degree and a minimum of three to five (3-5) years of leadership experience in hospitality, foodservice, and/or facility management (Integrated Facility Management).
• Proven success managing large-scale culinary or hospitality programs within complex, matrixed environments.
• Demonstrated ability to deliver exceptional guest experiences while balancing operational performance and client satisfaction.
• Exceptional interpersonal and communication skills, with the ability to distill complex topics into clear, executive-ready narratives.
• Strong competency with technology platforms (Microsoft 365, POS systems, menu management tools, data dashboards, etc.).
• Financial acumen, strategic thinking, and results orientation.
• Awareness or curiosity for emerging workplace technologies, including AI-driven tools and sustainability solutions.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1470904

Flik Hospitality Group

JEANNE M LANE

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