Remote Portuguese Bilingual Customer Service Rep

Investigator Support Coordinator

If you are looking for an opportunity to advance healthcare and make a meaningful difference in people's lives with your unique ideas and perspective, consider joining us as an Investigator Support Coordinator. In this role, you will be responsible for communicating and supporting investigative sites, including managing telephone contacts and resolving accession holds. You will also provide results to site staff by telephone or fax.

Responsibilities

• Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations as defined in the Statement of Work (SOW).
• Monitor, track, and resolve accession holds while informing associated personnel of any delays.
• Update the database with appropriate information and communicate additional testing needs.
• Support sites and sponsors with project-related questions via phone and email.
• Adhere to management communications, meetings, and Standard Operating Procedures (SOP) effectively and timely.
• Assist and support in the implementation of global processes and procedures.
• Track and report metrics as determined by management within agreed timelines.
• Document service failures, resolve, and escalate to management when necessary.
• Act as a liaison for both internal and external clients.
• Communicate investigator site needs when discussing new policies or procedures.
• Instill a culture where patient safety is a top priority and promptly address any issues, escalating as needed.
• Ensure investigator needs are considered before implementing new processes and procedures.

Essential Skills

• Customer service skills.
• Self-motivation with strong verbal skills.
• Attention to detail and good organizational skills.
• Ability to handle multiple tasks and distractions while maintaining professionalism.
• Adaptability skills.
• Problem-solving skills.
• Team player mentality with the ability to work independently.
• Fluency in English, Portuguese, and/or Spanish.

Additional Skills & Qualifications

• Experience in the pharmaceutical industry is an advantage.
• Fluency in Portuguese is preferred, with a significant bonus for fluency in both Portuguese and Spanish.
• Ability to work a 10 am - 7 pm EST shift.
• Ability to work one Saturday a month.
• Strong job tenure with at least one year in each role and no more than three jobs in five years.

Work Environment

This is a fully remote position with work hours from 10 am to 7 pm EST. A Saturday shift is required several times per year.

Job Type & Location

This is a Contract position based out of Indianapolis, Indiana.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 23, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.