Rehabilitation Manager - Cardiopulmonary

Rehabilitation Manager - Cardiopulmonary

Manage and supervise functions of Duke Cardiopulmonary (CP) Rehabilitation; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.

Patient Care & Compliance

• Manage and supervise delivery of patient care for Cardiac Rehab and Pulmonary Rehab programs.
• Ensure compliance with clinical patient care standards, regulatory requirements, and established policies and procedures.
• Assess clinical needs based on customer feedback (e.g., physicians, patients) and develop programs to meet those needs.

Operations Management

• Manage outpatient CP Rehab operations, including:
• Program development
• Liaison with CR/PR medical directors and referring providers
• Budget management (labor and operational)
• Volume growth

Strategic Planning

• Participate in development of strategic planning, program development, and operational plans for clinical areas.

Team Leadership

• Manage an interdisciplinary team: Exercise Physiologists (EP), Registered Nurses (RN), Physical Therapists (PT), Physical Therapist Assistants (PTA), Respiratory Therapists (RT), Registered Dietician (RD), Licensed Clinical Mental Health Counselor (LCMHC).
• Understand scopes of practice for all team members.
• Possess knowledge of Cardiac Rehab/Pulmonary Rehab/Physical Therapy/Respiratory Therapy billing practices.

Mentorship & Professional Development

• Support and mentor CR/PR/PT team supervisors.
• Promote a professional clinical model encouraging staff participation in developing clinical standards.
• Foster collaboration, collegiality, and use of current trends/data in clinical and administrative practice.
• Communicate department and organizational mission clearly.
• Serve as a voice for therapy staff to administration and leadership.
• Advocate for staff and patients to ensure optimal care.

Change Management

• Serve as a professional role model and mentor.
• Respond positively to change and support colleagues through transitions.
• Act as a change agent to facilitate communication and alignment with organizational mission.

Diversity & Inclusion

• Ensure a unit-based workforce that values and reflects diversity.

Administrative Oversight

• Maintain required records, reports, and statistics.
• Ensure compliance with hospital policies, procedures, objectives, quality control (POCT), PI, safety, environmental, and infection control.
• Communicate requirements to staff and hold them accountable.
• Coordinate development, implementation, and evaluation of policies to improve operational efficiency.
• Coordinate QC/PI activities with appropriate staff.

Personnel Management

• Oversee hiring, performance appraisals, disciplinary actions, terminations, and related activities.

Workforce Planning

• Plan, schedule, and organize work for the team.
• Ensure proper distribution and delegation of assignments.
• Efficiently utilize personnel, space, and facilities.
• Maintain accountability for inventory, equipment, and supplies.

Clinical Oversight

• Ensure effective and efficient operation of clinical areas and staff.
• Ensure orders, treatments, plans of care, and clinical pathways support patient care and recovery.
• Ensure complete and accurate documentation of patient care.

Budget & Resource Management

• Collaborate with Associate Chief Nursing Officer (ACNO) to determine fiscal requirements.
• Prepare budgetary recommendations.
• Monitor resource utilization and determine appropriateness.
• Develop action plans with ACNO to ensure budget/resource efficiency and patient satisfaction.

Equipment & Supply Coordination

• Communicate potential equipment or supply issues to support teams.

Safety & Incident Reporting

• Review and follow up on SRSs related to teams or patients in conjunction with Director of Rehabilitative Services.

Billing & Collections

• Ensure staff completes proper documentation for billing and payment collection.
• Collaborate with PRMO staff to resolve and improve billing and collection processes.

Other Duties

• Perform other related duties incidental to the work described herein.

Preferred Qualifications

A background in Physical Therapy (PT) is preferred due to the clinical and operational nature of the role within Cardiopulmonary Rehabilitation.

Required Qualifications at this Level

Education

Required: Graduate from an accredited Bachelor's program in Occupational Therapy, Physical Therapy, Speech Pathology, or Audiology.

Preferred: Master's or Doctorate in one of the above fields.

Experience

Based on educational level, minimum requirements are:

Bachelor's Degree:

• 4 years relevant clinical experience
• 5 years leadership experience

Master's Degree:

• 4 years relevant clinical experience
• 4 years leadership experience

Doctoral Degree:

• 4 years relevant clinical experience
• 3 years leadership experience

Licensure & Certification

Current North Carolina licensure and any applicable certification/registry to practice Occupational Therapy, Physical Therapy, Speech Pathology, or Audiology.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.