Regional Manager of Operations

Regional Manager Of Operations

American Family Care (AFC) is looking for a dynamic Regional Manager of Operations to lead a network of urgent care centers. If you're a hands-on operator with a passion for people, performance, and patient experience, this is your opportunity to lead high-impact work in a fast-growing healthcare organization.

As a Regional Manager, you'll directly support and develop Center Administrators and ensure every center is running smoothly, delivering excellent care, and meeting our high standards for operational and clinical quality. You'll also have the opportunity to champion innovation, support provider partnerships, and shape scalable improvements that drive growth.

What You'll Do:

• Own operations for 810 urgent care centers in a defined region
• Coach and develop leaders, including direct management of Center Administrators
• Drive performance across KPIs, financial metrics, and patient experience goals
• Support your teams with recruiting, hiring, scheduling, and conflict resolution
• Partner with providers to improve clinical and patient workflows
• Maintain standards for safety, compliance, and cleanliness
• Engage field teams to drive morale, retention, and consistency across all locations

What You Bring:

• 5+ years of multi-site leadership experience in healthcare (urgent care strongly preferred)
• Track record of building and supporting high-performing teams
• Strong financial acumen and experience managing a healthcare P&L
• Experience with scheduling, payroll, and staff planning systems
• Exceptional communication and people leadership skills
• Bachelor's degree preferred (or equivalent leadership experience)
• Proficiency with Microsoft Office, Smartsheet, and similar tools

What You Get: Total Rewards & Benefits At AFC, we value your contribution and offer competitive pay and benefits that support your well-being and career development:

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Holidays
• Company-paid Life Insurance & Disability Coverage
• Mileage Reimbursement
• Leadership Development Opportunities
• Full details available in our Benefits Guide (available upon request)

Travel Expectations: You'll be on-site at assigned centers roughly 80% of the time to coach teams, support operations, and ensure high standards. Occasional travel to corporate or vendor meetings may also be required. We're looking for candidates who thrive in fast-paced, team-oriented environments and are excited to make an impact. Apply today and help us deliver accessible, high-quality care to communities across the country. AFC is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. The posted pay range reflects the base salary and is part of our commitment to transparent and equitable compensation.