Referral Specialist

Referral Specialist - AdventHealth  

All the benefits and perks you need for you and your family:   

• Benefits from Day One 

• Paid Days Off from Day One 

• Career Development  

• Whole Person Wellbeing Resources 

• Mental Health Resources and Support 

Our promise to you:   

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.  

Schedule:  Full Time 

Shift :  Mon-Friday 7:30am-4pm 

Location: 335 CLYDE MORRIS BLVD, SUITE 240, Ormond Beach, 32714 

The role you’ll contribute:   

The Referral Specialist is responsible for selecting, authorizing, and scheduling appointments and/or procedures for patients who have been referred by the Providers of the Primary Care Network Physicians Group. They must ensure that accurate medical record information is given regarding the patient and that the pertinent payer information is obtained and correct. This position requires the ability to multitask, adequate medical terminology, ability to read and understand insurance cards, ability to read and understand the patients' medical record, excellent verbal and written communication skills. Customer service skills are a MUST, as everyone we encounter is our customer. Working knowledge of a physician office and the workflow of a patient through the office.  

The value you’ll bring to the team:   

• Communicates clearly and concisely with coworkers, patients, and physicians. 

• Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. 

• Consistently works to stay up to date on referral orders to achieve the standard of care. 

• Incorporates patient, physician, and customer needs into decision-making and organizational actions. 

• Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. 

• Maintains referral integrity, processes all orders, and communicates with patients and providers.