Receptionist

Culinary & Hospitality Associate

Culinary & Hospitality Associates execute all assigned duties under general supervision and according to established procedures within the daily scope of the Food Service department. The incumbent must possess an unwavering sense of compassion and the highest possible level of customer service. All members of the Bronson Food & Nutrition team are expected to consistently deliver the highest level of service to all customers, demonstrate a willingness and desire to work as a part of a team and contribute to a safe and positive environment, work independently and manage time effectively, follow basic instructions and pay attention to detail in the completion of assigned duties. Employee should also expect to perform duties outside of specific role on a regular basis and to fulfill any responsibilities associated with the Food and Nutrition Departments daily operations. These responsibilities related to and dependent upon the specific environment in which the person is scheduled include but are not limited to those outlined below. Additionally the Culinary & Hospitality Associate Level 2 is responsible for the proper cooking of meats, vegetables, soups, sauces, gravies, entrees, etc. Various cooking methods will be used to accomplish these daily duties. C&H Associate Level 2 are expected to work quickly and efficiently while maintaining composure and a positive attitude while working in very busy and demanding kitchen environments. Employee may be expected to function as a cook within both retail and in-patient culinary environments. Employee is required to follow strict dietary guidelines and sanitation standards set forth by the Food and Nutrition Department. The position plays a critical role in the delivery of meal service to Bronsons patient population serving as liaison between the Clinical team and the Food & Nutrition team. In this role the employee may be responsible for the patient room services. This includes the introduction of the patient menu, description of ordering process, and explanation of patients prescribed diet and/or dietary restrictions in accordance with physicians diet order. A high degree of autonomy is implicit in this position requiring employee to travel to any and all in-patient units kitchens cafes across the hospital campus. Position is responsible for assisting patients and patients families with meal ordering by using the Bronson Room Service computer system and answering the Bronson Room Service phone line.

Required Qualifications:

• Basic knowledge of food safety and sanitation
• Ability to: communicate clearly and understand basic verbal and written directions, follow basic food assembly & packaging instructions, read and understand the English language, basic math skills
• Employees providing direct patient care must demonstrate competencies specific to the population served

Desired Qualifications:

• Extensive customer service experience
• Strong organizational skills
• Self-motivated, independent and creative thinker
• Dietary Technician certification
• Related experience or education demonstrating knowledge of therapeutic diets
• Functional knowledge of cash register and/or dietary software system
• One year cooking experience in a high volume establishment
• Completion of AGF 110 Cul 100 at the KVCC Bronson Healthy Living Campus

Job Responsibilities:

• Assembly and service of foods and supplies to customers, patients and supply facilities
• Delivery of meals and supplies to patients
• Light and heavy cleaning as assigned such as dishwashing, trash facility cleaning
• Operation of cash register and patient meal ordering system(s)
• Stocking and filling product labeling and dating product rotation
• Prepares apportions distributes and stores various hot and cold food items (e.g. appetizers, cold plates, salads, sandwiches, soups, mashed potatoes, vegetables, fruits, fruit cups and desserts) according to recipes, production sheets, portion control standards, established procedures and/or specific instructions
• Measures washes cleans mixes and combines ingredients for preparation of food production items (e.g. peels, dices, shreds and slices fruit, vegetables and other items)
• Operates/utilizes automatic appliances and manual kitchen utensils
• Bronson Battle Creek Specific: Dependent on job responsibilities a valid Michigan drivers license and insurability through Bronsons carrier may be required.