REALID Bardstown

Customer Service Representative

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified.

Location: Bardstown, KY

Estimated Duration: The client approximates that this project may last up to 12+ months. However, there is no guarantee of employment for any length of time.

Pay Rate Range: $17/hr. (paid weekly)

Schedule: M-F 7:45-4:45 PM (they ask you guys are available to work 3.5-5 hours 1 Saturday a month)

Project Description: Division of Drivers Licenses (DDL) seeks exceptional individuals to join as Customer Service Agents to meet increased demand. The rollout of a new digitized license computer system across the state requires travel to issuance locations statewide. Opportunities for advancement within DDL exist. Agents will be assigned a mobile unit and travel to various locations, including manufacturing centers, libraries, prisons, and other local areas needing Driver's License services. Personal vehicles are not required.

Selling Points for Candidates:

• Long term work
• Quick hiring process

Responsibilities and Required Skills:

• Communication Skills: Excellent verbal and written communication.
• Organizational Skills: Task-oriented, self-starter with strong organizational abilities.
• Leadership: Potential to take on a lead role.
• Travel: Ability to travel with overnight stays.
• Customer Service: Experience serving internal and external customers.
• Teamwork: Ability to work well in a team environment and assist others.
• Accountability: High level of accountability and professionalism.
• Interpersonal Skills: Ability to work with diverse clients.
• Professionalism: Supportive, diplomatic, flexible, and responsible.
• Technical Skills: Learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program, read and interpret driver's history records.
• Knowledge: Become knowledgeable of Driver Licensing laws and policies, including Commercial Driver Licensing laws and processes.
• Advisory Role: Advise applicants on driver licensing questions and concerns.

Additional Requirements:

• Education: Bachelor's Degree or Associate's Degree; administrative, business, research, and/or clerical experience can substitute for education on a year-for-year basis.
• Experience: At least 2 years of computer technology experience.

Benefits include the below with employee contribution:

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program