Radiology Scheduling Coordinator

Sutter Health Scheduling Coordinator

Regulates and maintains patient appointment schedules for interventional radiology, diagnostic imaging and special procedures.

Job Accountabilities:

• Schedules patients for interventional radiology, diagnostic imaging and special procedure exams.
• Is knowledgeable about scan types, preparations, length of exams, schedule guidelines, i.e. which are monitored by a physician.
• Reads clinical information from the orders, schedules appropriately; requests assistance from interventional radiology technologists, nurses or physicians regarding appropriate scheduling.
• Correlates scheduling of same day examinations with radiologists and nurses as to the time slot/preparation.
• Schedules patients with requests from physicians.
• Schedules patients with faxed requests.
• Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions.
• Arranges copies for patients needing films when being referred for outside treatment.
• Informs patients about lab information and follows up on lab results before examination date.
• Maintains the upkeep of the scheduling book and future booked exams. Maintains the follow up appointment patient log sheet.
• Acts as liaison between medical offices, nurses, radiologists and physicians when booking any patients requiring admittance.
• Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility. Obtains medication information, height, weight and previous medical history.
• Screens patients thoroughly using the history/screening form. Alerts radiologist of severe contrast allergies or other issues in medical history which may impact procedures prior to exam date to enable us to arrange pre-medication or labs.
• Acts as liaison when follow up labs are required.
• Confirms appointments and preparations the day before with patient and nurses.
• Reschedules waiting patients as necessary in emergencies.
• Creates color coded folders, labels folder with medical record labels, files folders. Supplies nurse with appropriate patient information.
• Informs staff and physicians of patient arrivals, cancellations and concerns. Expedites jacket and chart troubleshooting for add-on patients.

Phones/Fax/Supplies:

• Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients.
• Answers general questions from patients and staff.
• Checks fax machine daily for orders and patient information pertaining to schedule exam.
• Fax appropriate paperwork.
• Informs the ordering clerk when supplies are running low, folders, labels etc. Inventories and orders all office supplies regularly as assigned or needed. Participates in continuous quality improvement activities.

Education: HS Diploma or General Education Diploma (GED)

Typical Experience: 2 years of recent experience.

Skills and Knowledge: Organizational and multi-tasking skills. Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs. Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion. Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow. Ability to work with others in a flexible and cooperative manner. Ability to maintain composure during challenging interpersonal interactions. Active listening skills; including interpersonal skills and telephone communication. Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: Occasionally

Benefits: No

Unions: Yes

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Temporary Employee (Fixed Term)

Pay Range is $30.86 to $39.06 / hour