Quality Control Analyst - FOIA

Quality Control Analyst

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we're building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families.

For our Human-in-the-Loop (HITL) support for FOIA/PA, the Quality Control Analyst oversees the review of completed FOIA/PA requests to ensure the redaction process is accurate and complete to VBA standards. The role focuses on quality control, defect detection, and process improvement to ensure the highest quality output completing redaction of Veteran files. The candidate will work closely with the FOIA/PA technical tools staff and FOIA/PA subject matter experts (SMEs) to identify continuous process improvements using automated tools and manual redaction overrides. Candidates must have a REAL ID. This is onsite in London KY.

Responsibilities:

• Performs extensive document reviews to ensure the FOIA/PA redaction process is accurate and complete before redacted documents are delivered to VBA customer.
• Participate in regular meetings to cultivate effective FOIA/PA redaction techniques and areas for improvement to address quality issues.
• Interacts with FOIA/PA subject matter experts to audit technical accuracy of completed redaction documents.
• Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.
• Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction business rules and processes.
• Maintains current knowledge of FOIA/PA technology, functionality and capabilities.

Qualifications:

• 2+ years of document review with a BA/BS degree
• 1+ years of experience evaluating / reviewing redacted documents for FOIA or PA purposes
• Expertise in process improvement, technology adoption, and stakeholder engagement strategies.
• Outstanding written and verbal communication skills with the ability to present to business leaders
• Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

Desired Qualifications:

• Current or previous Veterans Affairs experience

Why GDIT:

• Work on a mission that mattersdelivering outcomes for Veterans and their families.
• Access the latest cloud and automation technologies in a modern engineering environment.
• Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance.
• Be part of a collaborative team driving innovation in government IT.

The likely salary range for this position is $59,500 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA KY Corbin

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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