QTC Business Process Director

QTC Business Process Director

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Austin

Job Overview:

As a public company on a high-growth trajectory toward $5B in ARR over the next five years, we are expanding our Revenue Operations team with the addition of the QTC Business Process Director.

This role is a cornerstone in our enterprise-wide business transformation effortsparticularly as we scale our partner-selling motion and evolve our Quote-to-Cash infrastructure to meet the demands of a global, multi-channel business model.

You will lead the business process design and implementation of scalable, intelligent revenue processes that support our strategic priorities, including partner ecosystems, recurring revenue innovation, and operational excellence. Your ability to align big-picture business goals with detailed technical execution will be key to driving sustainable growth at scale.

Key Responsibilities:

• Own End-to-End Business Process Architecture: Design, implement, and optimize Revenue Cloud-based processes and documentation across direct and indirect sales channels, with a strong focus on enabling our partner ecosystem and global go-to-market strategy.
• Drive Business Transformation at Scale: Lead transformational initiatives across the Quote-to-Cash lifecycleenabling automation, data integrity, and SOX compliance to improve deal velocity and reduce deal cycle time as we expand product offerings and global revenue streams.
• Champion Change Management: Serve as a change agent across the organization by developing structured change management plans that support adoption and alignment across Sales, Finance, Legal, IT, Partner, Support, and Enablement teams.
• Collaborate with Partner Organization: Ensure business processes and systems support channel sales, Partner onboarding, deal registration, and revenue attribution. Ensure seamless integration among internal and partner-facing platforms.
• Strategic Systems Leadership: Act as the subject matter expert on Salesforce Revenue Cloud (CPQ, Billing, Celonis, Partner Communities) through advising on best practices, governance, and scalable architecture that aligns with enterprise growth goals. Drive consensus and make final decisions on go-forward business practices.
• Cross-Functional Execution: Collaborate closely with GTM, Sales Ops, Legal, IT, and FP&A teams to translate strategic priorities into executable systems and workflows.
• Scale for $5B ARR: Anticipate and solve for the challenges of scaling revenue infrastructureensuring that architecture, data models, and business processes can support enterprise complexity, influencing cultural business process change and global expansion.
• Analytics & Optimization: Leverage data through SFDC, Celonis, and Tableau to assess performance, identify friction points, and guide continuous improvement across revenue operations.

Required Qualifications:

• 10+ years of experience in Revenue Operations, Business Process Architecture, or Enterprise Systems within SaaS companies
• Proven expertise implementing and scaling Salesforce Revenue Cloud (CPQ, Billing, and Partner Communities) in a high-growth, public company environment
• Deep understanding of SaaS business models, including subscription and usage-based billing, revenue recognition, and partner/channel sales frameworks
• Experience designing business processes that support large-scale partner programs and multi-entity/global QTC workflows
• Demonstrated success driving enterprise-level change management and cross-functional alignment
• Strong strategic thinking and systems architecture skills with the ability to align process with company-wide goals
• Excellent project management, stakeholder communication including documentation expertise (Confluence), and executive reporting abilities

Preferred Qualifications:

• Salesforce certifications (e.g., CPQ Specialist, Revenue Cloud Consultant)
• Experience with Oracle Cloud Fusion ERP, NetSuite, Zuora, Ironclad, Conga, or similar tools in enterprise-scale implementations
• Familiarity with compliance and audit requirements relevant to public companies (e.g., SOX)
• Previous experience supporting the buildout of a global partner ecosystem or indirect sales model
• Background in scaling revenue operations in companies exceeding $2B in ARR

Equity

This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other