Provider Experience Specialist I - Remote

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

You will:

• Manage inbound/outbound calls professionally and in a timely manner

• Must have strong customer service skills

• Research required information using available resources

• Handle and resolve scheduling issues with Provider Office while on the call

• Work inventory that comes back from the health plan in a PNP Release status

• Merge and reassign orgs as needed

• Responsible to meet company set performance goals (KPIs)

• Must be a team player and willing to adapt to change

• Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.

• Respond to questions or concerns from provider offices

• Handle moderately complex issues and problems and possess solid working knowledge of subject matter

• Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance

• Assist with additional work duties or responsibilities as evident or required

What you will bring to the table:

• High school diploma or GED is required

• 6+ months experience with scheduling/customer service required

• 1 year of Call Center Experience, outbound call and/or sales call experience strongly preferred

• Demonstrated understanding of medical terminology

• Exceptional accuracy and attention to detail

• Strong verbal and written communication skills in the English language

• Telephone skills including the ability to speak clearly with a pleasant and professional tone

• Able to interpret and communicate information accurately

• Possess good judgment, patience, and diplomacy

• Ability to work in fast-paced, results-based environment

• Intermediate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) including the ability to work with CIOX web-based medical record applications

• Consistent and reliable attendance

• Ability to work overtime as needed

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $17 - $20 hourly.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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