Provider Coordinator

Healthcare Provider Coordinator

The Provider Coordinator is responsible for providing an unparalleled onboarding experience to new providers and building positive relationships with providers, leadership, and hospital system partners to ensure high quality provider integration and experience. These activities include assistance with candidate interviewing, management of a comprehensive, effective and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding and retention experience.

Job Requirements:

Education:

• High School Degree or GED required
• Bachelor's Degree preferred

Work Experience:

• 2+ years of health care experience required
• Previous provider liaison experience, drug / medical device rep sales preferred
• MUST have Provider Scheduling experience
• MUST have Provider Credentialing experience

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity & Courage: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Essential Functions:

Credentialing:

• Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing, provider talent acquisition, administrators, hospital partners, and new provider
• Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
• Monitors timelines and communicates when issues arise with all parties involved
• Coordinates Physician and Advanced practitioner supervisory agreements

Scheduling & Payroll:

• Manages and optimizes provider schedule based on provider preferences and center coverage needs
• Maintains provider daily schedule
• Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues

Administrative Support:

• Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
• Maintains provider licensing information
• Requests/processes provider status changes
• Supports medical director with communications
• Supports clinical quality and coding audits as needed

Process Improvement:

• Collaborates with counterparts in other markets
• Seeks feedback from providers, recruiters, hospital credentialing/privileging representatives and other key stakeholders on processes. Reviews and acts upon feedback.
• Re-designs inefficient steps within processes under their control
• Keeps informed on national trends in relation to provider onboarding and integrate

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.